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question asked: Feb 22 '16, 1:55 p.m.
question was seen: 3,735 times
last updated: Feb 23 '20, 8:05 a.m.

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How do I find out the context root? RTC 6.0.1

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John Rauser (11●2●3) | asked Feb 22 '16, 1:55 p.m.
I used the CLM Web Installer for Windows to install RTC 6.0.1 on a Windows 2008 R2 machine. I run server.startup to launch the server, and then open my browser to go to https://servername:9443/jts/setup and I get a page that says "Context Root Not Found". 

Any ideas?

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Tiago Moura (838●7) | answered Feb 22 '16, 2:40 p.m.
I suggest you to look at your log files, maybe something went wrong on startup. Also, verify your listening ports on your tomcat...
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Kot T. (1.5k●1●12●19) | answered Feb 22 '16, 2:44 p.m.
JAZZ DEVELOPER
Hi John,

The context root being accessed is /jts... and jts is a default context root for JTS (refer to https://www-01.ibm.com/support/knowledgecenter/SSYMRC_6.0.1/com.ibm.jazz.install.doc/topics/t_s_server_installation_im.html). Unless a different context root was entered during the installation, I would expect /jts to be the context root for JTS application.

%CLM601_DIR%\server\liberty\servers\clm\conf\application.xml  has information about the application being deployed. It should also show application context roots as well.

Can you access /jts/scr or any other applications such as /ccm/scr, /qm/scr, etc? If not, that could be that the applications are not deployed OR they did not start up successfully. You can check logs such as console.log, jts.log, etc in %CLM601_DIR%\server\liberty\servers\clm\logs and see if any errors.



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Donald Nong (14.5k●4●14) | answered Feb 22 '16, 11:01 p.m.
On Windows, try not to use a directory that's virtualized, such as "C:\Program Files", for the installation. You will have troubles with starting up the application with a non-administrative Windows account if you do so.
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Deepanchakravarthy Murugesan (27●5) | answered Nov 14 '19, 6:41 a.m.

 I am getting the same issue, Any help on this issue ? 

I am getting this issue in 6.0.6

Thanks
Deepan

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Kot T. commented Nov 14 '19, 1:09 p.m.
JAZZ DEVELOPER

 A few things to check:

- Try to access the application's scr page (https://<server:port>/<app_context>/scr) and see if it returns xml output
- If /scr does not return xml output, review the application's log and see if the application starts up correctly. For example, if the problem is seen when going to /jts/admin or /jts/web, check jts.log and see if any error.

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Fabian K. (23●6) | answered Feb 22 '20, 2:44 p.m.
I just ran into the same problem. Accessing https://localhost:9443/jts/setup gave me "Context root not found" on a clean CLM 6.0.6.1 unpacked from plain Zip-file. The server.startup.bat script calls liberty.server.bat which in turn copies some files on the first run. This seems to have failed on my machine (for reasons I don't know).
In the end manually copying the content of server\liberty\clmServerTemplate to server\liberty\servers\clm solved the issue for me.
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Ralph Schoon commented Feb 23 '20, 7:40 a.m. | edited Feb 23 '20, 8:05 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

I have seen the server start not being successfull in cases where users keep installing in Program Files. The reason is that Windows limits what a user can do in the file system, unless they explicitely run the startup using run as Administrator.

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