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question asked: Jan 28 '16, 1:37 p.m.
question was seen: 2,125 times
last updated: Feb 02 '16, 5:50 p.m.

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DNG import from word doc hangs on extracting artifacts - how to debug

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Norman Dignard (356●6●88●169) | asked Jan 28 '16, 1:37 p.m.

Running 502 . User is trying to import a small word doc into DNG .  The import appears to stall after the upload stage.

We've tested the import on our testbed (also at 502) and it imports within a few minutes. 

Nothing is recorded in the logs files that I can see.

How can we debug this ?  Sny suggestions?

I'm enabling debug in rm and retrying the import but if I recall from past issues, the imports don't appear to report anything in the logs.   

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Donald Nong (14.5k●4●14) | answered Jan 28 '16, 8:58 p.m.
So the same Word document imports fine in one RDNG 5.0.2 environment but not so in the other? It will be quite hard to debug I am afraid.

How about just forget about the debugging, and export the requirements from your testbed into a new Word document and then import into the other environment? You may want to do a test run in the testbed and see if the result is satisfactory.
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Norman Dignard commented Jan 29 '16, 2:41 p.m.

While this may be a work-around, it does not address the underlying issue as to why it stalls - hence the debugging.  After a server restart -the import worked.

While a restart may resolve the problem, it is not practical to do restarts during working hours. 

Bas Bekker commented Feb 02 '16, 2:04 p.m.
JAZZ DEVELOPER

If you can consistenly recreate the upload stalling, create a work item in the DNG repository and attach the document (remove any confidential data of course).

Donald Nong commented Feb 02 '16, 5:50 p.m.

As Norman said in the original post, he could not even reproduce it in the testbed. It only occurred in the production environment.

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