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LDAP not sync with JTS

Salman Shaikh (23412973) | asked Oct 28 '15, 5:59 p.m.
In my case i have two environments on 6 machines

Prod Environment
Machine 1 : JTS +CCM + QM + RM
Machine 2 : DM
DM is registered on JTS using reverse proxy

Pre-Prod Environment
Machine 3 : JTS +CCM + QM + RM
Machine 4 : DM
DM is registered on JTS using reverse proxy

Machine 5 : DB (Contains DBs for Prod and Pre-Prod)
Machine 6 : LDAP Server (Users management for Prod and Pre-Prod)

I have successfully imported all users(almost 300+) in Prod Environment but when i tried to import in Pre-Prod i was unable to import random 8 users , which are not visible in Pre-Prod Environment.

What can be the proposed solution to resolve this issue?

Marek Siekierski commented Oct 28 '15, 6:22 p.m.

Hi Salman,

Any errors in the resulting repotools-jts_importUsers.log?

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Donald Nong (14.5k414) | answered Oct 28 '15, 7:49 p.m.
I suggest you first make sure that the LDAP settings in Pre-Prod are exactly the same as those in Prod. You can open the two Advanced Properties pages side by side to compare, or compare the lines starting with "" in

Once this is done and if the problem persists, check the log files as Marek suggested. If you use the JTS admin page to import users, check the jts.log file instead.
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