DOORS NG cannot create artifact or folder
Hello DOORS NG experts
I installed CLM 5.0.2 on Windows server 2008 R2, database is Oracle 11.2.0.3.
I created a project in test installation of DOORS NG using Apache Tomcat and Derby, exported the project template as .archive file and imported into the live environment. Using this project template in the live environment I created new project. In the new project I am unable to create new folder or new artifact. I checked permissions for Author and Administrator in the new project and these roles have permission to create new folder. I have Author and Administrator roles in the project in live environment.
Please help ASAP.
Thanks
NP
I installed CLM 5.0.2 on Windows server 2008 R2, database is Oracle 11.2.0.3.
I created a project in test installation of DOORS NG using Apache Tomcat and Derby, exported the project template as .archive file and imported into the live environment. Using this project template in the live environment I created new project. In the new project I am unable to create new folder or new artifact. I checked permissions for Author and Administrator in the new project and these roles have permission to create new folder. I have Author and Administrator roles in the project in live environment.
Please help ASAP.
Thanks
NP
Accepted answer
Hello NP,
Verify the user has the proper license to work with RM. Also if using team areas, make sure the user is not restricted by permissions in the team area. Are you receiving any errors in the UI or logs? Or are the options just grayed out?
Verify the user has the proper license to work with RM. Also if using team areas, make sure the user is not restricted by permissions in the team area. Are you receiving any errors in the UI or logs? Or are the options just grayed out?
Comments
Hi Erica
First sentence in your answer hit spot on my problem. DOORS NG Analyst licenses had expired. From that point I believe the users who were assigned Analyst licenses had read-only privileges. Users could view the requirements however they could not create a new folder or create a new requirement.
We've not been using team area in DOORS NG.
Thanks a lot
NP
One other answer
In CLM 6.0.2, I ran into the same confusion. The RM DNG web service appears fully operational yet the JazzAdmin user or a lowly JazzUser project member can do nothing but browse existing content. All UI elements that would normally offer Create or Update operations either are not present, have grey menu content, or use a shade of blue that is perhaps merely 2-bits of white whiter than the enabled blue color. There is no feedback to the user that the reason for this clearly Modification-Disabled state is that the current user lacks a license to contribute content.
Then, to compound the confusion, the variety of classes of licensed user (e.g. Practitioner, Stakeholder, Analyst, Developer, Contributor, etc, etc) and the different abilities afforded by each of those is overwhelming. (For example, to "contribute" something to a web service, rational people would assume that to mean that the contributor can create new content or modify existing content. However, for Rational developers, "contribute" appears to mean "observe".)
To gain write access into DNG, there must be an active Analyst license for RM -- or an active CLM Developer license for the suite, there must be a Role that grants write operations to licensed users, the current user has to be a member of that role, AND the current user has to have been allocated that crucial RM Analyst or CLM Developer license.
Ok, I can appreciate the great flexibility that this empowers an organization to limit who can do what. However, there really must be notification in the UI that informs the poor user or project admin who wanders into an RM project that the reason Create and Update are not available is because rights, roles, and licenses are not all adequately granted to the user to do so.
Comments
Donald Nong
May 26 '15, 7:44 p.m.Do you receive an error or other messages? What is the exact symptom?
Narayanan Potti
May 26 '15, 8:51 p.m.There's no error in DOORS NG. When I click on the pencil icon to the right of folder it all options are greyed out.
lakshmi shree
Jul 28 '15, 12:49 a.m.Hello NP and Erica