Troubleshoot mail issues
We have our won sandbox but I cannot receive mail
How do we troubleshoot it ? Is there a trace we can run ? -- Christophe Elek Serviceability Architect IBM Software Group - Rational |
One answer
Christophe Elek schrieb:
We have our won sandbox but I cannot receive mail There is a way to enable debug information being logged. Unfortunately, I just found out that the logging configuration is very hidden and cumbersome. I filed a defect for this and subscribed you: 36133: Server log configuration completely hidden. But any fix won't help you with you current setup so here is a description on how to enable it: 1. Shut down the server 2. Delete all contents of the folder <install dir>/jazz/server/tomcat/work 3. Go to this directory: <install dir>/jazz/server/tomcat/webapps/jazz/WEB-INF/eclipse/plugins/com.ibm.team.repository.servlet_0.6.0.<build-id>/ 4. There is a jar that contains the log4j.properties file 4a. With a graphical Zip utility: Open the archive and extract the file 4b. Linux shell: unzip com.ibm.team.repository.servlet.jar log4j.properties 5. Open the file. At the end insert this line: log4j.logger.com.ibm.team.workitem=DEBUG 6a. Update the file in the archive with the new one using your utility 6b. Linux shell: zip com.ibm.team.repository.servlet.jar log4j.properties 7. Edit <install dir>/jazz/server/teamserver.properties and add the property: com.ibm.team.workitem.notification.mail.fixedDelay=40. This will schedule the mailer every 40s instead of the default 10min. Don't forget to remove it after debugging. 8. Start the server 9. Connect with a client and open an item (query, workitem, ...) to start the scheduler. The information will be printed into <install dir>/jazz/server/tomcat/logs/catalina.out. On Linux you can use: less catalina.out and then hit F (capital f). This will update the display continuously. Regards, Frank Comments
Donna Thomas
commented Aug 23 '12, 11:15 a.m.
It would be super awesome to have this answer updated, at least to ver 3.0.x of RTC. |
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