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question asked: Mar 24 '15, 11:28 a.m.
question was seen: 3,119 times
last updated: Mar 24 '15, 4:50 p.m.

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RTC Dashboards not loading

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Scott Hurd (1●3●4) | asked Mar 24 '15, 11:28 a.m.

We migrated RTC 3.0.1 to new server. We used a host name alias to preserve the public url.

Everything seems to work except for dashboards.

The old server has DW enabled. I did not enable DW on the new server. Do the dashboards need DW?

Error on screen is:

Error

An error occurred while retrieving the dashboard:

Object required

The mini dashboard has error:
An internal error occurred while loading the mini dashboard.

TypeError: Object required

Are there files that should be copied from old server?

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Lawrence Smith (376●4) | answered Mar 24 '15, 4:50 p.m.
JAZZ DEVELOPER
The discussion linked seems to indicate that when data warehouse is added the schema is updated and this is used for the dashboard.  https://jazz.net/forum/questions/57811/rtc-301-dashboards-datawarehouse-broken-w-tomcat-service

So it appears that the dashboard use reports that use Data Warehouse once enabled.

Lawrence Smith [IBM]

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