Blank Editor Presentation in Web Client (RTC Work Item)

Dave Evans (148●1●28●46) | asked Dec 17 '14, 11:49 a.m.

Greetings,

Any ideas what I should begin looking for if I have an editor presentation for a new work item which is entirely blank?

When I create a new work item in the Eclipse Client, it works as expected.

When I create a new work item in the Web Client, the page shows the title bar (with the House, and the sections: "Project Dashboards, Work Items, Plans...") It also shows "Work Items", but the entire page is blank.

Any ideas?

Thanks,

Dave

Comments

sam detweiler commented Dec 17 '14, 11:52 a.m.

can u tell us more.. what kind of layout did you use, what fields are on it,
what version of RTC, what browser?

Dave Evans commented Dec 17 '14, 12:41 p.m.

The default tab's layout is the "Overview" layout.

Details slot has only out-of-the-box fields, with some separators but no other non-attribute based presentations.

Quick Information, Description, and Discussion slot contains the standard definitions we use in other work items.

This is RTC 4.0.6.

Viewed with Firefox 30.0.

Accepted answer

permanent link

Eric Jodet (6.3k●5●111●120) | answered Dec 17 '14, 12:45 p.m.
JAZZ DEVELOPER

Dave,

most of the time, a blank page is the result of an unexpected exception

when loading the work item.

To track this, I generally use Chromium

http://www.chromium.org/getting-involved/download-chromium

Add ?debug=true to my URL and have chromium break on all exceptions

and reload the page - you should stop at the error.

Ping me if stuck or open a formal PMR.

Thanks,

Eric

Dave Evans selected this answer as the correct answer

Comments

Dave Evans commented Dec 17 '14, 12:55 p.m.

This seems very useful. I'm just using Firefox tools. The first error has message:

"_38 is undefined"

Dave Evans commented Dec 17 '14, 12:56 p.m.

In stack ".layoutHeader"

One other answer

Most liked answers ↑|Newest answers|Oldest answers

0	permanent link Dave Evans (148●1●28●46) \| answered Dec 17 '14, 12:59 p.m. *gasp! The Header section had no presentations! It looks like the section id was messed up. I got it all fixed and NOW it loads! Thanks for the useful pointers :)

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

It's all about the answers!

Related questions

Blank Editor Presentation in Web Client (RTC Work Item)

Accepted answer

One other answer

Your answer