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question asked: Dec 17 '14, 11:49 a.m.
question was seen: 4,974 times
last updated: Jan 09 '15, 2:51 a.m.

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Blank Editor Presentation in Web Client (RTC Work Item)

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Dave Evans (148●1●28●46) | asked Dec 17 '14, 11:49 a.m.

Greetings,

Any ideas what I should begin looking for if I have an editor presentation for a new work item which is entirely blank?

When I create a new work item in the Eclipse Client, it works as expected.

When I create a new work item in the Web Client, the page shows the title bar (with the House, and the sections: "Project Dashboards, Work Items, Plans...") It also shows "Work Items", but the entire page is blank.

Any ideas?

Thanks,

Dave

Comments
sam detweiler commented Dec 17 '14, 11:52 a.m.

can u tell us more.. what kind of layout did you use, what fields are on it,
what version of RTC, what browser?

Dave Evans commented Dec 17 '14, 12:41 p.m.

The default tab's layout is the "Overview" layout.

Details slot has only out-of-the-box fields, with some separators but no other non-attribute based presentations.

Quick Information, Description, and Discussion slot contains the standard definitions we use in other work items.

This is RTC 4.0.6.

Viewed with Firefox 30.0.

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Eric Jodet (6.3k●5●111●120) | answered Dec 17 '14, 12:45 p.m.
JAZZ DEVELOPER
 Dave,
most of the time, a blank page is the result of an unexpected exception
when loading the work item.

To track this, I generally use Chromium
http://www.chromium.org/getting-involved/download-chromium

Add ?debug=true to my URL and have chromium break on all exceptions
and reload the page - you should stop at the error.

Ping me if stuck or open a formal PMR.

Thanks,
Eric
Dave Evans selected this answer as the correct answer
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Dave Evans commented Dec 17 '14, 12:55 p.m.

This seems very useful. I'm just using Firefox tools. The first error has message:

"_38 is undefined"

Dave Evans commented Dec 17 '14, 12:56 p.m.

In stack ".layoutHeader"

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Dave Evans (148●1●28●46) | answered Dec 17 '14, 12:59 p.m.

*gasp! The Header section had no presentations! It looks like the section id was messed up. I got it all fixed and NOW it loads!

Thanks for the useful pointers :)

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