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question asked: Oct 14 '14, 7:00 p.m.
question was seen: 3,430 times
last updated: Oct 17 '14, 2:01 p.m.

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Email notifications to user making change

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Carson Holmes (111●1●35●44) | asked Oct 14 '14, 7:00 p.m.
At a customer site a number of users here are getting email notifications when they create a work item.

In all my prior experience, RTC seemed smart enough to know that if you were creating or modifying a work item, you didn't need to get a notification.  Is this a setting some where that I'm missing?  Is it a 4.0.6 thing?

Thanks.

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Eric Jodet (6.3k●5●111●120) | answered Oct 17 '14, 5:15 a.m.
JAZZ DEVELOPER
 Hello Carlson,

Eric
Carson Holmes selected this answer as the correct answer
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Carson Holmes commented Oct 17 '14, 11:35 a.m.

Thanks Eric!   That's it.  I'm a new coach here and they just upgraded to 4.0.6 before we started with our new project. 

Eric Jodet commented Oct 17 '14, 2:01 p.m.
JAZZ DEVELOPER

 glad to help Carlson.

(found this one while investigating another issue)

Eric

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Eric Jodet (6.3k●5●111●120) | answered Oct 15 '14, 4:54 a.m.
JAZZ DEVELOPER
 Hello,
these look like default email settings to me:

Thanks,
Eric
Comments
Carson Holmes commented Oct 16 '14, 11:08 a.m.

Eric,


Correct, those are the settings for when someone else makes a change and you want to be notified.  But RTC from my experience does not send an email notice to me about the change I just made.  Yet in this installation it does.  I'm baffled my the variance in behavior, and if there is some setting that I'm missing.

Carson 

Eric Jodet commented Oct 16 '14, 11:20 a.m.
JAZZ DEVELOPER

 Hello Carson,

I guess in this case I would compare your email settings on both servers.

Eric

sam detweiler commented Oct 16 '14, 12:08 p.m.

I have also never seen RTC send mail to the person making the modification

Carson Holmes commented Oct 16 '14, 12:21 p.m.

Eric,


The email settings on the individual profiles are identical across the two environments.

Thanks,
Carson 

sam detweiler commented Oct 16 '14, 12:26 p.m.

did someone install a new plugin? (about the only way I know of to make this happen)

Eric Jodet commented Oct 16 '14, 1:03 p.m.
JAZZ DEVELOPER

 agree with Sam

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