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Email notifications to user making change

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Carson Holmes
(111●1●35●44) Oct 14 '14, 7:00 p.m.
At a customer site a number of users here are getting email notifications when they create a work item.

In all my prior experience, RTC seemed smart enough to know that if you were creating or modifying a work item, you didn't need to get a notification.  Is this a setting some where that I'm missing?  Is it a 4.0.6 thing?

Thanks.

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Eric Jodet
JAZZ DEVELOPER (6.3k●5●111●120) Oct 17 '14, 5:15 a.m.
 Hello Carlson,

Eric
Carson Holmes selected this answer as the correct answer

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Carson Holmes
Oct 17 '14, 11:35 a.m.

Thanks Eric!   That's it.  I'm a new coach here and they just upgraded to 4.0.6 before we started with our new project. 

Eric Jodet
JAZZ DEVELOPER Oct 17 '14, 2:01 p.m.

 glad to help Carlson.

(found this one while investigating another issue)

Eric

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Eric Jodet
JAZZ DEVELOPER (6.3k●5●111●120) Oct 15 '14, 4:54 a.m.
 Hello,
these look like default email settings to me:

Thanks,
Eric

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Carson Holmes
Oct 16 '14, 11:08 a.m.

Eric,


Correct, those are the settings for when someone else makes a change and you want to be notified.  But RTC from my experience does not send an email notice to me about the change I just made.  Yet in this installation it does.  I'm baffled my the variance in behavior, and if there is some setting that I'm missing.

Carson 

Eric Jodet
JAZZ DEVELOPER Oct 16 '14, 11:20 a.m.

 Hello Carson,

I guess in this case I would compare your email settings on both servers.

Eric

sam detweiler
Oct 16 '14, 12:08 p.m.

I have also never seen RTC send mail to the person making the modification

Carson Holmes
Oct 16 '14, 12:21 p.m.

Eric,


The email settings on the individual profiles are identical across the two environments.

Thanks,
Carson 

sam detweiler
Oct 16 '14, 12:26 p.m.

did someone install a new plugin? (about the only way I know of to make this happen)

Eric Jodet
JAZZ DEVELOPER Oct 16 '14, 1:03 p.m.

 agree with Sam

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Question asked: Oct 14 '14, 7:00 p.m.

Question was seen: 5,127 times

Last updated: Oct 17 '14, 2:01 p.m.

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