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Trigger Mail automatically to approver if approval is pending more than 5 or more days


Hareesh Jairaj (832138) | asked Jun 12 '14, 5:43 a.m.
edited Jun 12 '14, 5:43 a.m.
 I want to send a reminder mail automatically to the approver if the approval is pending in a work item more than 5 days . 

Thank you

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Ralph Schoon (63.0k33645) | answered Jun 12 '14, 5:50 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
This is something you would have to do using a custom extension. Here is an example that might help: http://jorgediazblog.wordpress.com/2013/06/28/rtc-custom-scheduled-async-task-example-explained/

As a side note, if you agree that spamming users inbox with all these messages is not a good idea, you could try to use a query based dashboard. i am not sure if you can model 5 days overdue with queries though. 

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