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rtc integration with system architect : Cannot link diagram from SA to defect item into Change Management

Ahounguio Jean Francois (20118) | asked May 18 '14, 11:16 p.m.
Trying to link item in Change Management with digram of System Architect, i get this message error : Error: Unable to load http://base-win2k8x64:8889/SARest/SQL/Base-Win2k8x64+SYSARCH/JK_Enterprises/1/Diagrams status:401
See the printscreen here
Is there someone to give me help. It's urgent.

4 answers

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Eric Jodet (6.3k5111120) | answered May 21 '14, 8:49 a.m.
 Bonjour Jean-François,
not really an expert here, but
the 401 means:
401 Unauthorized Une authentification est nécessaire pour accéder à la ressource

So I would suspect an authorization issue at System Architect level.
(given the resource picker is provided by SA and error comes from SA)

Possibly re-check your RTC / SA integration set-up / parameters,
check server(s) logs

Hope it helps,

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Ahounguio Jean Francois (20118) | answered Jun 22 '14, 8:06 a.m.
Bonjour Eric et tous les contributeurs Jazz,

Je constate que vous parlez le Français. Et je vous remercie pour la reponse qui m'aiguille dans les recherches.
Pourtant je n'ai pas encore de solution.
La question de permission étant basée sur les utilisateurs et rôles, est gérée dans SACM (System Architect Catalog Manager) et les configurations semblent bonnes puisque je peux ouvrir et editer les diagrammes et définitions dans SA-XT.
J'ai aussi vérifier la configuration d'integration entre RTC (CCM Application in CLM) que je connais maintenant en détails à force de répétition.
Mais je ne vois pas vraiment le problème.
Si tu as une idée qui pourrais m'aider ou me mettre sur le chemin, j'en serai ravi ?

Merci encore

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Eric Jodet (6.3k5111120) | answered Jun 23 '14, 1:00 a.m.
 Bonjour Jean-François,
if you refer to
you'll notice that the SA "Select Item" dialog is provided by SA.
This means that you need to focus on SA here - RTC being out of scope.
Which also means, I can not really help here.

In your case I would verify that, when connected to the RTC server, I can open all SA OSLC resources:
get the rooServices, get the catalog, from there, the picker dialog

Hope it helps,

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Ahounguio Jean Francois (20118) | answered Jun 23 '14, 2:11 a.m.
Hi Jodet,

Thank you for assistance.
Your first point about status 401 related to the permisison issue is true.

When i remove the encyclopedia to catalog manager, i am able to open her content diagrams inside to RTC (ccm). It works fine in the both direction with SA as a consumer / provider and RRC(rm) as provider and RTC(ccm) as consumer of diagrams or defintions from SA.

But SA-XT doesn't work because it require to have cataloged encyclopedias.

However i am now looking for the permission or setup that i need to do for the catalog database to have the SA, SA-XT and CLM which working well together.

Thanks more again Eric.


Eric Jodet commented Jun 25 '14, 3:02 a.m.

 Bonjour Jean-François,

I can not help on SA-XT side - completely out of my scope (which is more RTC)

Let me know if you need help on RTC side.


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