Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

"Invalid Template" message when opening dashboard for one user

Questions
Tags
Users
Badges
Rao Shines
(159●4●51●62) edited
Jul 14 '14, 5:18 a.m.
 We have a strange issue with RTC specific to one user machine, when ever project area is opened it is displaying the the below error -  screen shot attached for reference.
"We are sorry
An error occurred while retrieving the dashboard

Invalid Template"
RTC Browser issue

It works fine when the user login in on another machine, can you please suggest why this keeps happening on every browser, We tried using IE, Firefox and Chrome also, same error everywhere.

Any help in this regard will be highly helpful.

Thanks in Advance


0 votes

Comments
Nagesh Srinivas
May 14 '14, 3:52 p.m.
Hi Teja, This seems to be a strange issue.! What is the version of RTC.? I assume the browser versions on both machines are same.?? If not, it could be a issue. Regards, Nagesh S

Susan Wu
May 14 '14, 3:53 p.m.
Hi Teja, Try asking your user to add ?debug=true to the URL and refresh the page to see if it will return the full stack trace of the error?  for example: https://xxx.xxx.com:9443/ccm/web/projects/Scrum%20OTB?debug=true#action=com.ibm.team.dashboard.viewDashboard Susan Wu Rational Software Advisory Team (RTC SWAT)

1 vote

1 answer
9,686 views
0 votes

One answer

Permanent link
Srinidhi Narayan
(6) May 14 '14, 11:13 a.m.
I presume you have tried clearing out your browser cache..

0 votes

Comments
Rao Shines
May 14 '14, 3:52 p.m.
 Tried clearing the cache of browsers but did not work....Using RTC 4.0.5 version....

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Ask a question
Guidelines
FAQ
Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details
× 12,146
× 460
× 9

Question asked: May 14 '14, 9:58 a.m.

Question was seen: 9,686 times

Last updated: Jul 14 '14, 5:18 a.m.

Confirmation Cancel Confirm