It's all about the answers!

Ask a question

"Approve" / or "Reject" Workitem via email notification


Cathy Xu (390515) | asked Apr 23 '14, 9:58 p.m.
I have a client has below enquiry:
We want to "approve" / or "reject" Workitem without open Workitem.

By adding "Approve" or "Reject" button in body of the email. when user get Email notification, user can click the button to "approve" / or "reject" Workitem without open Workitem.
We need to build custom application that read Email and check Workitem number, sender name and the body of email.
This Custom Application will integrate to RTC to Update Approval WI.

Is it possible to update work item Approval via plain Java API or OSLC?

Thank you very much

Comments
teguh fihaiman commented Apr 24 '14, 12:10 a.m. | edited Apr 24 '14, 12:49 a.m.

Hi Cathy thanks, for your question.

the current issue ,
i want to automate the process (approval ) outside RTC
for example using java application not in RTC Extension

i have idea using scheduler using RTC RTC (if avaliable )
i think the next issue about session user because dont do the login process from UI

is this possible ?
and idea ?



2 answers



permanent link
sam detweiler (12.5k6184201) | answered Apr 23 '14, 10:01 p.m.
Yes, using the plain Java API, you can update the approval status of a workitem.  

permanent link
Stephen Toop (10112023) | answered Aug 26 '15, 5:20 a.m.
 Hello Cathy,

Our product JazzConnect-EMAIL can now handle approvals through email.
We can both create and manage the approval via email.

Please take a look at the website.

Thanks
Stephen Toop
CM-Logic

Your answer


Register or to post your answer.