The browse of “Test Suite Execution Records” from RTC WebUI 4.0.0.1 is empty
Hello,
I have a problem with one end-user of RQM 4.0.0.1 on the Web UI
He can’t view any result from the menu “Execution / Browse / Test Suite Execution Records” while it should be return around 1000 records.
Result starts with “Test Suite Execution Records” and the rest of the page is blank.
We checked that:
· All his colleagues can view the correct result
· The other Browse actions from the execution menu work fine
· All his roles and permissions are correctly set
· He tried on different workstation and got the same result. While his colleagues can view the correct result on all workstations.
· I removed the user from the Project Area and archived him. Then I reverse him back. But the problem remain
It sounds that his user settings are corrupted somewhere but I don’t know how to solve this.
I didn’t try yet to remove it from the Active Directory group as I not managing this group.
(I try to insert an image , I got the message "sorry, file uploading requires reputation > 60")
Thank you in advance for any Thoughts
Pascal Jean
2 answers
As you noted, this is most likely a settings issue specific to this individual user
Have the user that is encountering the issue go to Execution → Browse → Test Suite Execution Records → Change Column Display Setting. Have them note all of the values in the Display Columns section. Compare the values with a colleague that is not encountering this issue. If there are differences, modify the Display Settings (for the user that is encountering the issue ) so that is mirrors one that is working properly
Once set, refresh the view and see if the issue is resolved
Ara