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Unable to Access CQ database from Insight 1.1.1


Mark Ireland (26115348) | asked Nov 27 '13, 10:20 a.m.
Hi,

I am getting the following error when running a test against XML data provider.



The URL I am using is :-
http://localhost:9080/DataServices/ClearQuest/SCHEMA/USERDB
If I put in :- http://localhost:9080/DataServices  I get :-

<DataServices Version="1.0.0"><Adaptors><Adaptor href="http://localhost:9080/DataServices/ClearQuest"><AdaptorName>ClearQuest</AdaptorName><Version>1.1.1</Version><Description>This adapter delivers data from ClearQuest databases using ClearQuest version 7.1.                    Since this version of ClearQuest is interoperable with databases accessed by versions 7.0 and 7.0.1,                  it can be used if your organization is using either the 7.0, 7.0.1, 7.1 or 8.0 versions of ClearQuest.                   Please refer to the ClearQuest administration documentation for details.</Description><ProductName>IBM Rational ClearQuest</ProductName></Adaptor></Adaptors></DataServices>

If I put in the URL referenced above. http://localhost:9080/DataServices/ClearQuest
I get
Error 500: CRRED0200E: An unspecified error has occurred. Caused by: [CRVAP0049E Cannot instantiate protocol provider: com.rational.clearquest.cqjni.CQClearQuest (initialization failure) ] Caused by: [null] Caused by: [com.rational.clearquest.cqjni.CQClearQuest (initialization failure)] Caused by: [cqjniproxy (Not found in java.library.path)]

There is nothing in the Was logs, specially after viewing the tech note :-
http://www-01.ibm.com/support/docview.wss?uid=swg21515079

CQ is 7.1
Insight is 1.1.1

Does anybody have any ideas, or pointers to assist us in resolving this issue please?

Regards

Mark.




3 answers



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Benjamin Silverman (4.1k610) | answered Dec 02 '13, 1:37 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Hi Mark,

Have you followed the instructions in the InfoCenter on setting the shared library locations for ClearQuest?  It sounds like the location to the cqjni.jar (and possibly others listed in the topic) are not configured correctly (or at all).  I'd suggest checking that as well as making sure you are on a 32-bit version of WebSphere.  Hope it helps,

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Francesco Chiossi (5.7k1719) | answered Jan 20 '14, 11:21 a.m.
For reference the issue was solved by:
  1. Reinstalling the data service on a 32bit instance of WAS
  2. Configuring the Class paths as per the link provided by Ben above.

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Raj Asthana (126) | answered May 20 '14, 9:20 a.m.
 Hello,
I have installed Rational Clearquest Adaptprs on different machine where ClearQuest 8.0.X is installed and Rational Insight 1.1.1.1 is installed on the different machine.
I am using 32 bit WAS and 32 bit Rational Insight DataServices. Installation and required configuration part has been completed.
When I am using the URL : http://localhost:8080/DataServices, It is working fine and giving the result in XML.

while using the URL: http://http://localhost:8080/DataServices/ClearQuest then getting the same error as Mark got it.
Error 500: CRRED0200E: An unspecified error has occurred. Caused by: [CRVAP0049E Cannot instantiate protocol provider: com.rational.clearquest.cqjni.CQClearQuest (initialization failure) ] Caused by: [null] Caused by: [com.rational.clearquest.cqjni.CQClearQuest (initialization failure)] Caused by: [cqjniproxy (Not found in java.library.path)] 

Does anybody have any ideas, or pointers to assist us in resolving this issue please?

Thanks for your valuable reply.

Warm Regards,
Raj

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