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Error uploading License Activation key. The upload did not complete in a reasonable amount of time; the server may be unavailable. ID CRJAZ1490E
On our test server, we just upgraded to CLM 4.0.5M2 from 3.0.1. When we tried to add any 4.x licenses, we keep getting the error
However when we tried adding a 3.0.1 license, it added the license with no issue.
Adding the same 4.x license (the one that's failing above) to a CLM 4.0.4 server was not an issue.
Is this expected because CLM 4.0.5M2 is a milestone instead of an official release ?
Error uploading License Activation key. The upload did not complete in a reasonable amount of time; the server may be unavailable. ID CRJAZ1490E
However when we tried adding a 3.0.1 license, it added the license with no issue.
Adding the same 4.x license (the one that's failing above) to a CLM 4.0.4 server was not an issue.
Is this expected because CLM 4.0.5M2 is a milestone instead of an official release ?
One answer
Hi Jeff,
This question came up a couple of times on the forum recently, for example:
https://jazz.net/forum/questions/86430/can-not-load-license-file-after-migrate-from-301-to-40
It seems to be a browser security issue in most cases - perhaps trying a different browser (Firefox rather than IE, for example) might help?
Cheers,
John
This question came up a couple of times on the forum recently, for example:
https://jazz.net/forum/questions/86430/can-not-load-license-file-after-migrate-from-301-to-40
It seems to be a browser security issue in most cases - perhaps trying a different browser (Firefox rather than IE, for example) might help?
Cheers,
John
Comments
Hi John,
Thanks for replying. We did try a different browser (Firefox on Windows and Firefox on AIX) and we still had the same issue. If it was a browser issue, how come RTC 4.0.5M2 was able to add the 3.0.1 license but not the 4.0.1 license ?
Jeff,
is this a test upgrade? I am asking because the milestone builds are not meant to be for production usage. In any case you might want to report this to https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWelcome