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question asked: Sep 19 '13, 9:08 a.m.
question was seen: 3,695 times
last updated: Sep 19 '13, 9:38 a.m.

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How to verify when/if RAM sent an email per lifecycle policy?

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Allen Earnest (62●1●24●37) | asked Sep 19 '13, 9:08 a.m.
Hello All,

I have a user complaining that they did not get an email notification from RAM like everyone else in the user group did.

Is there anything I can do in RAM (logs, whatever) to see when/if the email was sent correctly from RAM?

Thanks

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Rich Kulp (3.6k●3●8) | answered Sep 19 '13, 9:27 a.m.
FORUM MODERATOR / JAZZ DEVELOPER
edited Sep 19 '13, 9:29 a.m.
There is no log of email that was successfully sent. The log would contain SMTP server errors. But typically if an email can't be sent due to SMTP server errors the email is queued up until SMTP is working again. As soon as SMTP is working then all queued mail, starting with the oldest, will be sent.

You can test if the user has a valid email by going to some asset, and select the "mail" icon in the upper right. Then type in the user's name to get his entry and send a message. If he receives it then his email is registered correctly.
Allen Earnest selected this answer as the correct answer
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Allen Earnest commented Sep 19 '13, 9:38 a.m.

thanks rich 

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