How to enable the notification mail function for a new work item type?

Hi Ming,

I'm guessing you are using version 3.x.  As Sam states, this mechanism has been centralized since 4.x and it's possible to use the same template for all WI types in the latest release:

https://jazz.net/help-dev/clm/topic/com.ibm.team.workitem.doc/topics/t_customizing_email_notifications.html

This change was made to address the limitations of the earlier implementation, as described here:

https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWorkItem&id=83059

I hope that helps,

John

by default there is only 1 message content for all workitems.

if you have something different, maybe someone customized the email template available since 4.0.1?
see here https://jazz.net/library/article/957

 John, I am able to do the configuration follow the steps, thanks a lot for your help!