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clmhelp link not working

Hi,

We used the WAS administrative scripting command to install and invoke all the ".war" files but clmhelp link is not working. While trying to access, https:/localhost/clmhelp/index.jsp, we get the error, page cannot be displayed.

Please assist.

Thanks!

Ritika

0 votes

Comments

Hi Ritika,

Are you clicking a link in RTC or are you manually entering the URL?
The URL generally has the port number in it.
i.e. https:/localhost:9443/clmhelp/index.jsp



1 vote

Hello Ritika,
I am not sure how your server is configured. Have you tried following page: https://localhost:9443/clmhelp/index.jsp ? Or any other?
Could you provide screen shot with error message?

Also what is your CLM version you are using?

Please notice, that if you want to get quick help, I would recommend you opening new PMR.



2 answers

Permanent link
Are you in a distributed environment? Note there is some additional configuration which you may need to complete before you can access the help.
See the following information center (version 4) articles for more info:
http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0m1/index.jsp?topic=%2Fcom.ibm.help.common.rational.remote.web.doc%2Ftopics%2Ft_change_access_method_web.html
http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0m1/index.jsp?topic=%2Fcom.ibm.jazz.install.doc%2Ftopics%2Ft_config_help_loc.html

0 votes


Permanent link

Hi All,

Thank you for the information.

We figured out that clmhelp link was working for one CLM profile and not for the other ones in a multi-tenant installation. We found that the parameter was missing from Merged plugin for other CLMs. Updating the same resolved the issue.

Regards,

Ritika Aggarwal

0 votes

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Question asked: Jun 11 '13, 8:10 a.m.

Question was seen: 4,753 times

Last updated: Jul 22 '13, 4:44 p.m.

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