[closed] RQM - Can encoding of CSV file be changed? Broken Double byte character issue
DH Lee (257●8●44●46)
| asked May 27 '13, 1:24 a.m.
JAZZ DEVELOPER closed Dec 17 '16, 2:13 p.m. by Ralph Schoon (63.6k●3●36●46)
I am working with customer who is experiencing broken double byte character issue when CSV file is generated from Test case list. Customer had been creating test cases using JKE Banking project.
I attempted to replicate customer's issue in similar environment, however I could not reproduce customer's garbled double byte issue. Below is environment used - Windows Server 2008 R2 local locale - CLM 4.0.1 - JKE Banking project - FF 13.0.1, IE 8, Chrome I had customer change charset for generated CSV file, then customer did not see any broken double byte character issue. Initially CSV file was usign UTF-8 encoding. My question is - "Is it possible to change charset of CSV file so double byte characters are not broken in UTF-8 encoding format?" - Alternatively, is there any preventive process to avoid double byte character issue? |
The question has been closed for the following reason: "Problem is not reproducible or outdated" by rschoon Dec 17 '16, 2:13 p.m.
Accepted answer
The encoding of the exported CSV file is UTF-8 and cannot be changed. I would suggest open a PMR since this appears to be a product defect.
Ralph Schoon selected this answer as the correct answer
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One other answer
@paules Hi, see my question here https://jazz.net/forum/questions/171005/how-can-i-fix-gibberish-output-in-csv-and-pdf-export-from-rqm-while-using-hebrew-language-characters
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