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Why can't I create a repository workspace or set a sandbox with shell for rtc

Andrew Trobec (49712140139) | asked May 06 '13, 2:27 a.m.

I am working with the Shell client for RTC and am having difficulty.  I have created a repository connection to my server and connected to the project area.  When trying to create a repository workspace that flows with a stream, I get the error "Error retrieving data. Check the log for details".  When I check the log I don't see anything.

When trying to set a sandbox I don't seem to get any errors.  A new folder, .jazz5, gets created in the directory that I converted into my sandbox.  When I try to see the sandbox to the control panel it doesn't list under the "Sandboxes" section.  The log shows:

FilesystemUILibrary: Error setting sandbox ---> Error executing http://localhost:50065/service/ ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond <xx.xx.xx.xx>:50065

I have tried a number of times to create different sandboxes and every time the error is the same except for the port that changes.  Do I need a repository workspace before I can create a sandbox?

What could the problem be?



Tim Mok commented May 06 '13, 9:42 a.m.

What's the server version and the URI you use to connect to it?

Andrew Trobec commented May 07 '13, 2:18 a.m. | edited May 07 '13, 2:22 a.m.

Hi Tim,

Thanks for the reply.
The server is and the shell client is for that version.  I downloaded it from this All Downloads page.
The URI that I have used to connect is that same that I'd use for the RTC client: https://<server>/ccm/
After starting Windows 7, trace logs show no error messages.  I connect to the project area and still no error messages.  When I try to create a new repository workspace and flow it with the stream, the following error appears after I expand the repository connection (first it freezes for a minute with "Pending... (50%)": Error retrieving data. Check log for details.
The logs contain no errors.  The location of the logs is C:\Users\<user>\AppData\Roaming\IBM\Rational\Team Concert Shell.
When trying to create a new sandbox, the error listed in my question appears.  This morning it is on port 65259.

Balamurugan Selvarasu commented Apr 05 '15, 3:45 a.m. | edited Apr 05 '15, 11:22 a.m.

Hello Andrew,

I am facing issue in my system. So I have removed the localhost related entries and trying to create a new repository workspace but still I am facing the same issue.

Did anyone have a resolution for this issue.

BalaMurugan S

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Andrew Trobec (49712140139) | answered May 07 '13, 6:38 a.m.
Hello again Tim,

Before wasting any more of your time, I'd like to inform you that I found the problem.  My HOSTS file under C:\Windows\System32\drivers\etc forwarding localhost to another address for some other activities.  I discovered that it conflicted with the RTC Shell.  By removing that translation it resolved my issue!


Millard Ellingsworth selected this answer as the correct answer

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