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RTC 4.0.2: there is no e-signature prompt after it is enabled

Frank Ning (50025119133) | asked May 03 '13, 8:27 a.m.


I enabled e-signature for "Save Work Item (server)" for Approval properties of a work item type.

When I moved the state of an approval record from Pending to Approved and tried to save the work item, I did not get login prompt but instead got the following error:

"Valid E-Signature required to change Approval 'Approval'.

Changes to the approval 'Approval' need a valid E-Signature (Work Item 14875).

Verifies that a work item can only be saved if an E-Signature is given for the configured attributes.

Is this a product defect or some other setting I missed?

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Bob Gallagher (3211) | answered May 03 '13, 8:55 a.m.

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