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question asked: Apr 22 '13, 10:45 a.m.
question was seen: 4,884 times
last updated: Apr 29 '13, 9:10 a.m.

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Task items are approved but system is sending "over due" emails

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Karen Steele (1.2k●4●139●148) | asked Apr 22 '13, 10:45 a.m.
We have a number of tasks that have a due date of end of March or there abouts, they also have the approval /review mechanisms. These are all closed and all have an approval or review status that is completed but the system continues to send Over Due notifications ... Any body got any idea on what might be going on ?

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Eric Jodet (6.3k●5●111●120) | answered Apr 24 '13, 5:22 a.m.
JAZZ DEVELOPER
 Hello Karen,
which was fixed in RTC 4.0
What version of RTC are you using?

Thanks.
Eric.
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Karen Steele commented Apr 29 '13, 9:10 a.m.

3.0.1.3 ... this has only just started happening and does not trigger on all work items - seems to be very selective ;0(

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