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Get a custom attribute value from a server side extension


Roger Layani (5312937) | asked Apr 22 '13, 8:29 a.m.

Hi

I am trying to extend my RTC with an OperationAdvisor .

My concern is to force user to fill a given custom attribute when the state is "Resolved" (close state) and the Resolution value is "Fixed Upstream"

1. is there a way to compare state and resolution to real string values ("Resolved" and "Fixed Upstream") and not to their identifier (state.s5 and resolution.r1)

2. how can I get a custom field value (check if not null) from server side.

I saw fews samples but I did not understand how to access workitem.attribute method from server side.

I appreciate a detailed example

Thx

Roger

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sam detweiler (12.4k6180201) | answered Apr 22 '13, 11:16 a.m.
this is a duplicate, see my answer in the other copy

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