Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

RTC timeouts very frequently.

Questions
Tags
Users
Badges
SMitha kumari
(9●1) Apr 15 '13, 2:33 a.m.

Hi,

I am using RTC 4.0, It suddenly timesout when actively using.. What could be the issue?

Regards,
Smitha

0 votes

Comments
Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Apr 15 '13, 4:48 a.m.
Hi, can you provide better information on the issues you have? What Times out? What UI are you using. How does the timout show? What is your environment, network connection to the server, where is it located and how is it set up?

SMitha kumari
Apr 15 '13, 5:08 a.m.
Hi Ralph, I am using IE or Mozilla. Scenario is: Login in to RTC, work for couple of minutes & keep it ideal for couple of minutes.. Once you are back it allows to continue the work. But suddenly it enforces me to relogin & at time restarting the browser and relogin is the only solution. Regards, Smitha

Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Apr 15 '13, 5:11 a.m.
Do you have access to the log files of JTS and CCM? I have never seen such a behavior. The session timeout is typically set to 6 hours. I can only suspect an issue with the network - some infrastructure dropping sessions or an issue with the browser. What sometimes helps with browser issues is clearing the history and cache.

3 answers
139 views
0 votes

3 answers

Permanent link
Indradri Basu
(1.0k●6) Apr 15 '13, 7:11 a.m.
I would agree with Ralph's direction. In WAS Admin Console, you can find it in Servers > Server Types > Application servers > server1 > Session management. By default the session timeout is 30 minutes in WAS (as I noticed in WAS 8.0.0.4) and all the applications inherit this property. But you can choose to override the session timeout for the application(s) (like JTS or CCM) by going to the respective Application's session management page See the screen shot below.

Check the highlighted checkbox and increase the timeout value. You may want to restart the application only from Enterprise applications page for the changes to take effect.

WAS session timeout

I would be very interested to know the feedback.

1 vote

Permanent link
SMitha kumari
(9●1) Apr 15 '13, 5:50 a.m.

Thanks Ralph.. were can I see session time out set to 6 hours in JTS and WAS setup.

0 votes

Permanent link
Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER (21.1k●2●9) Apr 15 '13, 6:17 a.m.
The information can be found in the Web.xml file in the war file. I don't presently know where WAS extracts it to.

0 votes

Comments
Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Apr 15 '13, 6:22 a.m.
I also don't think you have an issue with that timeout. You might have an issue with your infrastructure or WAS. I would consider looking into the Log files for WAS, CCM, JTS.

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Ask a question
Guidelines
FAQ
Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details

Question asked: Apr 15 '13, 2:33 a.m.

Question was seen: 139 times

Last updated: Apr 15 '13, 7:11 a.m.

Confirmation Cancel Confirm