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Error opening custom work item from Web UI in RTC for a user

Roger Boester (656) | asked Mar 18 '13, 4:51 p.m.
We have a user getting the error below when opening a work item from a query results list.  Appears in IE8, Firefox, and Chrome.  This is a custom work item at our site.  Seems to be just this one user.
Error message is:
"Error fetching or storing Review Work Ticket 12951 | Details: Error loading properties for editing the work item"

Kevin Ramer commented Mar 18 '13, 5:06 p.m.

No solution, but looking for one myself.   Do ALL custom work items of this type behave the same or just once in a while ?
Here's my scenario:

  • run a query which will find these custom work items
  • Open the first, if successful, click Next
  • If the Next tries to open the work item, but gives the message does "reload" on the browser ultimately load it ?
*** Error: Error loading properties for editing the work item | Details: The server is not responding or a page navigation occurred before an operation completed.
Check that your server connection is working and that the server is operational,
then try the action again or refresh the page.

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permanent link
Lauren Hayward Schaefer (3.3k11727) | answered Mar 19 '13, 6:40 a.m.
Hi Roger,
Check out, which reports the same error and has a potential solution.

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