It's all about the answers!

Ask a question
QuestionsTagsUsersBadges
Guidelines | FAQ
Follow this question
Question details

×42,831
×11,966

question asked: Mar 14 '13, 9:59 a.m.
question was seen: 4,147 times
last updated: Mar 15 '13, 11:29 a.m.

Related questions

Unable to open plans in RTC for a normal user like Team Member role but admin is able to open them. Can anyone please suggest solution for this?

0
Manjunath KR (1●4●5) | asked Mar 14 '13, 9:59 a.m.
We have been facing a issue in RTC like , a normal user(team member role) is unable to open any of the plans in web client but it is working in eclipse client. When ever we open a plan in web client it is showing 'loading (...)' and it is not completely  showing the plan details. But anyway 'admin role' users are able to open them completely . Can anyone please give suggestions in this regard.

2 answers

Most liked answers ↑|Newest answers|Oldest answers

2
permanent link
Guido Schneider (3.4k●14●91●115) | answered Mar 15 '13, 9:32 a.m.

I had similar issue with plans in WEB UI, if there were outplaced items, which belongs to another project area, where the user has NO access to it (Neither as project area member nor on the access tab by enabling everyone or add the user to a userlist).

I filed a PMR and a defect against this. Now it's an APAR:
http://www-01.ibm.com/support/docview.wss?crawler=1&uid=swg1PM81228

Check if all Items are in your PA. Maybe it's the same issue.

Comments
Manjunath KR commented Mar 15 '13, 11:29 a.m.

Hi Guido,

                 Yeah it may be because of that and I am truly appreciating and thanking u  for raising PMR and answering this question

---Manjunath

1
permanent link
Sumant Renukarya (1.1k●2●33●39) | answered Mar 14 '13, 10:08 a.m.
Hi Manjunath

- Is this the same behavior with any user or just a particular user? Is this seen for any plan or a particular plan?
- Any differences seen in different web browsers?
- What version of RTC is this and how many customized attributes are there in the plan being loaded?

- You should go through this Technote:

http://www-01.ibm.com/support/docview.wss?uid=swg21612656

- Generally, it is a good practice is try to split plan into smaller plans of 300-500 top level items, and use child items for break down.
Try to control the number of WIs to be under 500 within a plan to receive reasonable response time.                                                                             
For large plan, try to uncheck the 'Include All Items' option to avoid execution items being loaded by defaults.
This will reduce the number of WIs being loaded to gain faster response.

Just a few things for you to try.

-Sumant
Comments
Manjunath KR commented Mar 14 '13, 11:06 a.m. | edited Mar 14 '13, 11:08 a.m.

Hi Sumant

     All the users in Jazz User group have trouble loading the plans
however if in Jazz Admin group, they are able to open without any issue and this issue is not related to browser as we are facing the same in all of them  and there are no custom attributes .Also it is  applicable to all the plans. We are using RTC 4.0.


 

Your answer

Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.