create work items from Email
Hi,
I have RTC installed for our internal development team usage. I also have lots of users that are at customer site. They do not have access to RTC, and they need to report (create) new work items. I would like to find a way to create work items in RTC from an Email. Something similar to "Email Reader" in ClearQuest. Yaron |
11 answers
Hi Yaron,
RTC can be configured to create new workitems from email replies. Below article documents this: https://jazz.net/wiki/bin/view/Main/WorkItemEmailImport Hope this helps. Regards Dinesh |
I am using CLM 3.0.1.2 server and my client is RTC 3.0.1 but there's no option of "allowing me to import workitems via e-mails" in the user info editor screen.
I dont think the version would cause such a problem. Could you help me with that? |
Geoffrey Clemm (30.1k●3●30●35)
| answered Mar 07 '12, 10:29 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Although the server properties for this are defined, this work was never completed and is not a supported feature (I have updated the wiki page). See work item 95864.
Note that there are 3'rd party providers that provide this functionality as an add-on capability for RTC. For example: http://www.cm-logic.com/jazzconnect-email.html Cheers, Geoff Hi Yaron, |
I knew CM-Logic's solution. I was asking myself why they had developed a solution while IBM has one. That question is solved :)
Thank you Geoff |
I knew CM-Logic's solution. I was asking myself why they had developed a solution while IBM has one. That question is solved :) We have the CM-Logic email reader and it works well and we have anumber of PAs using the functionality |
Thanks for all the answers.
Geoff , do you know whether there are current plans to implement it in RTC? |
Geoffrey Clemm (30.1k●3●30●35)
| answered Mar 08 '12, 11:45 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
This enhancement is currently still in backlog, so no current plans to
implement it. Cheers, Geoff On 3/8/2012 10:10 AM, yaron wrote: Thanks for all the answers. |
This enhancement is currently still in backlog, so no current plans to Thanks for all the answers. Hello, If you would like to take a closer look at the version developed by CM-Logic please go to this URL http://cm-logic.com/software/cm-logic/jazzconnect-email.html Or contact me directly and I can take you through it. Also, JazzConnect-Email (Reader) was recently validated Ready For Rational Software Thanks Stephen Toop CM-Logic Ltd |
Updating the URL in case anyone is looking at this: http://cm-logic.com/products/jazzconnect-email-reader
Stephen Toop
CM-Logic
|
hi all
unable to reach this url ,could someone tell me the recent solution for this
|
Your answer
Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.