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question asked: Dec 15 '11, 3:13 p.m.
question was seen: 3,705 times
last updated: Jul 31 '12, 1:47 p.m.

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Google Talk IM Issue

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Carson Holmes (111●1●35●44) | asked Dec 15 '11, 3:13 p.m.
Is there a way to use corporate Google Talk IM with RTC?

I get the following response when trying to connect: "Could not receive any response of the specified collaboration server. Contact the server administrator or try again later." "Reason: Could not receive any response from the specified Jabber server. Please try again later."

It's not a Jabber server I'm after, I selected Google Talk. Perhaps the issue has to do with trust/security between RTC server and talk.google.com?

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Allan Tate (6●1) | answered Jul 31 '12, 1:47 p.m.
I also cannot get the corporate Google Talk IM working (personal works fine).  Here are details:

 My personal google account works in RTC:

Inline image 1

I can set up the Google Talk Client on mylaptop and it works with my corporate account:

Inline image 2

I have both my personal & corporate Google Talk Clients configured in RTC:

Inline image 3

I can connect to the Forrester account from RTC, but I always show up "offline".

I've tried the obvious diagnostic steps like removing my personal account so there is only one Talk client, but the results are always the same:  personal account works fine, corporate account does not.

Any suggestions?

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