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Emails are not triggering for the reviewers

Once a Lifecycle manager got an email that a new asset entered the review status he can open the asset and then he hit the collaboration button for that asset. In the asset lifecycle, the LC manager then add one collaborator and check the email check box for the reviewer. So one collaborator becomes the reviewer for JUST that asset. In this situation the collaborator should be advised by email that he has to review the asset but the mail to notify him that he needs to review the asset is not coming. Instead he got some other mail saying "You have been added as a collaborator for the asset "(Please see the attached screenshot of the mail he is getting). This mail not at all implies that he is also a reviewer of the asset. Though the collaborator is able to find the asset to review in his/her dashboard.
Please let us know if this is a bug so that we can raise it appropriately.

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When you add a Collaborator with mail... it ensures tha the user gets notified (in addition to read access)... Only if you click on the Reviewer, will that asset be added to the My Dashboard list.

We have restructured this area significantly in 7.5.1,

You can configure what/how/when to get notified (see the Notification section https://jazz.net/downloads/rational-asset-manager/milestones/7.5.1M3?p=news), and the "Collaboration" link was renamed "Review" ... check out the review lifecycle changes.

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Question asked: Aug 10 '11, 7:07 a.m.

Question was seen: 4,566 times

Last updated: Aug 10 '11, 7:07 a.m.

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