Problem using existing RTC server with RAM 7.5
I've installed RAM 7.5 and busy working through the setup.
I've selected to use an existing RTC server, and specified the path and users for User Management and Project Area Management (Part 4 of setup). When I click on Configure server I get an error saying "CRRAM3026E - The user jazzadmin information in Rational Team Concert is not configured correctly". In the logs it says "The login was successful, but the user jazzadmin cannot be found on the list of active users in the User Management section of the Team Concert server". I have logged into RTC with this user and verified that it appears as an active user with the following repository permissions: JazzAdmins, JazzDWAdmins, JazzGuests, JazzUsers. Also the user has a developer license assigned. Any ideas? |
8 answers
I've just upgraded to 7.5.0.1 and still getting the same error although the message has been expanded to also say "For more information, see the Rational Asset Manager help system."
So I'm going to go root around in the help to see if I can find the answer. |
Help file says the following:
CRRAM 3026 E I looked in the log file and found... ERROR CRRAM901E: RAM - The login was successful, but the user jazzadmin cannot be found on the list of active users in the User Management section of the Team Concert server. Doesn't tell me any more than I already knew. |
Could this error be caused by not getting the users group(s) back from LDAP?
In 'Part 2: Map LDAP Authentication Properties' I've noticed that the "Search Groups" button doesn't return anything although the "Test the Mapping" returns file. |
I've fixed my LDAP issue but still getting the same problem when I try to "Configure server" in Part 4, step 3.
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what happens when you click on Configure Server button
if you still see the same error, can you try the jazz url in a browser and see if jazz is working, if not can you attach the logs of the server, profileName\logs folder |
When I click Configure Server I get the following:
CRRAM901E: RAM - The login was successful, but the user jazzadmin cannot be found on the list of active users in the User Management section of the Team Concert server. For more information, see the Rational Asset Manager help system. I don't see a way to attach log files to a posting - In any case I looked in the logs and the only message there was:
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When I click Configure Server I get the following: CRRAM901E: RAM - The login was successful, but the user jazzadmin cannot be found on the list of active users in the User Management section of the Team Concert server. For more information, see the Rational Asset Manager help system. I don't see a way to attach log files to a posting - In any case I looked in the logs and the only message there was:
Hello, We were having the same problem here. I'm a JazzAdmin on RTC (authenticating via LDAP), but while RAM recognizes me as an RTC user and my AD configuration to RAM works well (recognizes different users and groups), RAM 7.5 still reports that "user xxxx cannot be found on the list of active users in the User Management section of the Team Concert server." For the record, I am a member of both the JazzAdmin and the JazzUsers groups (yes, it's redundant). Would this make any difference? Thanks, Robert ... |
When I click Configure Server I get the following: CRRAM901E: RAM - The login was successful, but the user jazzadmin cannot be found on the list of active users in the User Management section of the Team Concert server. For more information, see the Rational Asset Manager help system. I don't see a way to attach log files to a posting - In any case I looked in the logs and the only message there was:
Hello, We were having the same problem here. I'm a JazzAdmin on RTC (authenticating via LDAP), but while RAM recognizes me as an RTC user and my AD configuration to RAM works well (recognizes different users and groups), RAM 7.5 still reports that "user xxxx cannot be found on the list of active users in the User Management section of the Team Concert server." For the record, I am a member of both the JazzAdmin and the JazzUsers groups (yes, it's redundant). Would this make any difference? Thanks, Robert ... Are you using an existing RTC server also. If so, you can probably finish this step manually by following these steps. http://publib.boulder.ibm.com/infocenter/ramhelp/v7r5m0/topic/com.ibm.ram.installguide.doc/topics/t_config_rtc_manual.html |
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