Check the log files in .../JazzTeamServer/server/logs to see if any errors are occurring. Also, try pointing your browser to .../jts/admin instead of .../jts/setup to see if the admin UI loads, and if so, whether any errors are reported in any of the status pages.

Hi,
I have downloaded RTC 3.0 IM package and installed successfully ...when I am trying to setup, I am stuck at step 2. I am getting message "Loading configuration settings" continuously...Any reason for this?

I checked for Jazz Server (Tomcat) running...yes, it is running. but don't know reason why I am not able to move next steps. Do you know the reason ?

If you are still having problems, I suggest creating a work item so that you can attach all your log and configuration files for us to examine. Zip up everything in the JazzTeamServer/server/logs directory, and also attach the teamserver.properties files in JazzTeamServer/server/conf/ccm and JazzTeamServer/server/conf/jts.

You can create a work item at
https://jazz.net/jazz/web/projects/Jazz%20Foundation#action=com.ibm.team.workitem.newWorkItem

Hi All,

I have downloaded RTC 3.0. iFix1and installed successfully ...when I am trying to setup, I am stuck at step 2. I am unable to proceed from the "Configuring Public URI". The OS is Windows 2008 with 64 bit. Jazz Team server is running on the server without any error.

In the log file I found that there is illegal character in the host name. But there is no illegal character as such. The only thing is Host name and domain name is in upper case and in URL it will take it as lower case.

I have checked the log files. The out put of the jts.log file -

=================================
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Thread.java:811)
Caused by:
java.lang.RuntimeException: CRJAZ0820I Failed to create the system schema.
at com.ibm.team.repository.service.internal.schemagen.PersistentMappingService.reset(PersistentMappingService.java:120)
at com.ibm.team.repository.service.internal.schemagen.PersistentMappingService.activate(PersistentMappingService.java:84)
at com.ibm.team.repository.service.AbstractService.bindRequiredServices(AbstractService.java:188)
at com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.bindRequiredServices(AbstractActivationManagerOwner.java:235)
... 51 more
Caused by:
com.ibm.team.repository.common.TeamRepositoryException: CRJAZ0502I The connection could not be created (vendor="derby", location=""C:PROGRA2IBMJAZZTE1serverconfjtsderby
epositoryDB"").
at com.ibm.team.repository.service.internal.rdb.ConnectionFactory.checkConnection(ConnectionFactory.java:160)
at com.ibm.team.repository.service.internal.rdb.ConnectionFactory.createConnection(ConnectionFactory.java:91)
at com.ibm.team.repository.service.internal.rdb.JDBCConnectionPool.createEntry(JDBCConnectionPool.java:57)
at com.ibm.team.repository.service.internal.rdb.AbstractPool.getEntry(AbstractPool.java:200)
at com.ibm.team.repository.service.internal.rdb.JDBCConnectionPool.getConnection(JDBCConnectionPool.java:94)
at com.ibm.team.repository.service.internal.schemagen.PersistentMappingService.reset(PersistentMappingService.java:99)
... 54 more
2011-04-20 18:07:20,895 WARN com.ibm.team.repository.servlet.TeamServerServlet - CRJAZ1181W Security notice during initialization: Allowing ADMIN user access. It is recommended that you disable the ADMIN user and create a real user with administrative rights.
2011-04-20 18:07:20,910 WARN .team.repository.servlet.AbstractTeamServerServlet - Failed to generate URI from incoming request data
java.net.URISyntaxException: Illegal character in hostname at index 13: https://Agent_186a:9443
at java.net.URI$Parser.fail(URI.java:2834)
at java.net.URI$Parser.parseHostname(URI.java:3373)
at java.net.URI$Parser.parseServer(URI.java:3222)
at java.net.URI$Parser.parseAuthority(URI.java:3141)
at java.net.URI$Parser.parseHierarchical(URI.java:3083)
at java.net.URI$Parser.parse(URI.java:3039)
at java.net.URI.<init>(URI.java:689)
===============================================================================================

The out put of localhost.xxxx.xx.xx.log -

Apr 20, 2011 7:23:33 PM org.apache.catalina.core.ApplicationContext log
INFO: org.apache.webapp.balancer.BalancerFilter: init(): ruleChain: , , ]
Apr 20, 2011 7:23:33 PM org.apache.catalina.core.ApplicationContext log
INFO: ContextListener: contextInitialized()
Apr 20, 2011 7:23:33 PM org.apache.catalina.core.ApplicationContext log
INFO: SessionListener: contextInitialized()
Apr 20, 2011 7:23:33 PM org.apache.catalina.core.ApplicationContext log
INFO: ContextListener: contextInitialized()
Apr 20, 2011 7:23:33 PM org.apache.catalina.core.ApplicationContext log
INFO: SessionListener: contextInitialized()
Apr 20, 2011 7:24:31 PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet equinoxbridgeservlet threw exception
java.lang.RuntimeException: Failed to generate URI from incoming request data
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.getRepoURL(AbstractTeamServerServlet.java:1144)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1521)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)
at org.eclipse.equinox.http.servlet.internal.ServletRegistration.handleRequest(ServletRegistration.java:90)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:111)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:75)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)
at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:62)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Thread.java:811)
Caused by: java.net.URISyntaxException: Illegal character in hostname at index 13: https://Agent_186a:9443
at java.net.URI$Parser.fail(URI.java:2834)
at java.net.URI$Parser.parseHostname(URI.java:3373)
at java.net.URI$Parser.parseServer(URI.java:3222)
at java.net.URI$Parser.parseAuthority(URI.java:3141)
at java.net.URI$Parser.parseHierarchical(URI.java:3083)
at java.net.URI$Parser.parse(URI.java:3039)
at java.net.URI.<init>(URI.java:689)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.getRepoURL(AbstractTeamServerServlet.java:1139)
... 26 more
Apr 20, 2011 7:24:31 PM org.apache.catalina.core.StandardWrapperValve invoke

Thanks is advance

After the installation and before the CCM registration did you reboot the machine? Sometimes I have resolved CCM registration issues just by restarting!

Thanks!

The rm and qm and admin application show properly.
the ccm application is listed as unknown and a red X.

trying to access: https://server.name:9443/ccm/scr results in error 500

restarted several times.

Please advise.

Anyone can help?

Try the following solution:

https://www-304.ibm.com/support/docview.wss?uid=swg21474026&wv=1

HTH