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The EntryAlreadyExistsException comes in the Register Page.

Problem:
The existing User is getting Register Page after login into the iRAM Application. She is getting the Exception after click "Register" button javax.servlet.ServletException: #{pc_Register.doRegister}: com.ibm.ram.repository.core.IRepositoryAccess$EntryAlreadyExistsException: Duplicate entry. Could not create entry.

Root cause:
This user recently became IBMer, so her Employee(serial) number has changed from LV5RWU to 060257, but her email address (mvmtori@ar.ibm.com) is NOT changed. In iRAM database is showing LV5RWU613 value in USERID column and mvmtori@ar.ibm.com value in EMAIL column of USERID database table.

Note: This User has already submitted 37 assets in iRAM production.

Expectation/Request:
User expects to login without Register page and user will view and edit the own assets (37) in iRAM application.

Kindly provide valuable suggestion and solution to this problem.

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2 answers

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The employee serial number is a unique part of the ID that RAM uses to
identify the user and maps to a specific email address that is also
unique. That's the reason for the exception.

RAM doesn't support the capability of changing this ID and assumes the
ID won't change for a specific user.

Please contact RAM L2 support to open a PMR and have them contact L3
support for help in correcting this particular instance. There is a way
to retain asset ownership and history but unfortunately the user ID in
the review/lifecycle processes can't be corrected.

Thanks...
Peter Walker
RAM Development

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Hi Peter,
Thank you for the reply.

Do we need to request RAM L3 support team to UPDATE the USERID column of the user to "060257613" in the USERID database table ?

If yes, then We need to know what will be the impact if we change USERID column value ?

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Question asked: Oct 25 '10, 3:57 p.m.

Question was seen: 5,950 times

Last updated: Oct 25 '10, 3:57 p.m.

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