The EntryAlreadyExistsException comes in the Register Page.
The existing User is getting Register Page after login into the iRAM Application. She is getting the Exception after click "Register" button javax.servlet.ServletException: #{pc_Register.doRegister}: com.ibm.ram.repository.core.IRepositoryAccess$EntryAlreadyExistsException: Duplicate entry. Could not create entry.
This user recently became IBMer, so her Employee(serial) number has changed from
Note: This User has already submitted 37 assets in iRAM production.
User expects to login without Register page and user will view and edit the own assets (37) in iRAM application.
Kindly provide valuable suggestion and solution to this problem.
2 answers
The employee serial number is a unique part of the ID that RAM uses to
identify the user and maps to a specific email address that is also
unique. That's the reason for the exception.
RAM doesn't support the capability of changing this ID and assumes the
ID won't change for a specific user.
Please contact RAM L2 support to open a PMR and have them contact L3
support for help in correcting this particular instance. There is a way
to retain asset ownership and history but unfortunately the user ID in
the review/lifecycle processes can't be corrected.
Thanks...
Peter Walker
RAM Development
identify the user and maps to a specific email address that is also
unique. That's the reason for the exception.
RAM doesn't support the capability of changing this ID and assumes the
ID won't change for a specific user.
Please contact RAM L2 support to open a PMR and have them contact L3
support for help in correcting this particular instance. There is a way
to retain asset ownership and history but unfortunately the user ID in
the review/lifecycle processes can't be corrected.
Thanks...
Peter Walker
RAM Development