Problems w/ setting up RAM - Step 4
I am installing RAM 7.2, with the embedded WAS and RTC. In step 4, I cannot configure RTC because:
"The Rational Team Concert is not configured correctly. The user user@company.com is registered on the Team Concert server but does not have a Developer License."
WAS and RTC are both configured to use LDAP. In RTC, the user exists (imported from LDAP) and I can login just fine. However, if I try to assign a CAL to the user, the "save" fails and the following error shows up:
"User details are read-only because this server uses an external user registry".
What should I do?
Thank you.
--Anca
"The Rational Team Concert is not configured correctly. The user user@company.com is registered on the Team Concert server but does not have a Developer License."
WAS and RTC are both configured to use LDAP. In RTC, the user exists (imported from LDAP) and I can login just fine. However, if I try to assign a CAL to the user, the "save" fails and the following error shows up:
"User details are read-only because this server uses an external user registry".
What should I do?
Thank you.
--Anca
One answer
first of all i recommend installing 7.2.0.2 which is available at
http://www-01.ibm.com/support/docview.wss?uid=swg24026093
in order to troubleshoot rtc config
Make sure there are no database related errors in server setup
Try the RTC/jazz URL in a browser and check for server status.
Locate jazz.log file and look for errors if any, This file is available at <rtcServer_profile>/logs/jazz.log
Verify that RTC is configured correctly according to the following doc (steps 4-7) http://publib.boulder.ibm.com/infocenter/ramhelp/v7r2m0/topic/com.ibm.ram.installguide.doc/topics/t_config_rtc_manual.html
http://www-01.ibm.com/support/docview.wss?uid=swg24026093
in order to troubleshoot rtc config
Make sure there are no database related errors in server setup
Try the RTC/jazz URL in a browser and check for server status.
Locate jazz.log file and look for errors if any, This file is available at <rtcServer_profile>/logs/jazz.log
Verify that RTC is configured correctly according to the following doc (steps 4-7) http://publib.boulder.ibm.com/infocenter/ramhelp/v7r2m0/topic/com.ibm.ram.installguide.doc/topics/t_config_rtc_manual.html