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question asked: Apr 20 '10, 1:41 p.m.
question was seen: 10,510 times
last updated: Apr 20 '10, 1:41 p.m.

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RAM - User prompted for login/passwd twice

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Ricardo Dias (86●1●10●5) | asked Apr 20 '10, 1:41 p.m.
Hi everyone,

I encountered some behaviour I would like to share and ask if it is correct. As navigating through the RAM my login/passwd is required twice.

Rational Asset Manager 7.1.1.1
Navigator: IE6 SP3, Mozilla 3.6.3.

Basing on my RAM knowledges these version should be supported and also should not prompt the user twice.

Thanks,

Ricardo Dias

8 answers

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Kevin Bauer (346●2●1) | answered Apr 20 '10, 2:58 p.m.
JAZZ DEVELOPER
No you should not be logged in twice. Which URL in ram are you addressing when you get hit with the double login?
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Ricardo Dias (86●1●10●5) | answered Apr 20 '10, 3:51 p.m.
No you should not be logged in twice. Which URL in ram are you addressing when you get hit with the double login?


The problem occurs when I click the link showed in the first image, then the system presents me the second one. If I login it continues normally.

http://i3.photobucket.com/albums/y81/Raveck/erro1.jpg

http://i3.photobucket.com/albums/y81/Raveck/erro2-1.jpg

Thank you very much!
Ricardo Dias
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Kevin Bauer (346●2●1) | answered Apr 20 '10, 4:35 p.m.
JAZZ DEVELOPER
Yes this is expected.

RAM has 2 web applications 1) The Web War and 2) The Web Services War.

The Web war is the one you deal with while doing 99% of the function from the web browser. It uses FORM based authentication that you log into.

The Web Services War is used primarily by the rich client, remote applications or scripts. This uses BASIC authentication which is easier for clients to use.

This function (monitoring the web sessions) runs on the Web Services war, so if you have not authenticated your browser via BASIC authentication it will pop-up that login dialog even though you have logged in to the Web War.
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Ricardo Dias (86●1●10●5) | answered Apr 20 '10, 5:08 p.m.
I understand completely.

But is there a way for this login to be 'saved' so I didn't need to insert my login and password again since I have to execute some actions in the meantime and this login/passwd prompt is preventing me to perform some needed actions. Do I need to login via Basic authentication before that, is there any other course of action?

Thanks,
Ricardo Dias
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Rich Kulp (3.6k●3●8) | answered Apr 21 '10, 9:25 a.m.
FORUM MODERATOR / JAZZ DEVELOPER
Hi,

That's a function of your browser. Nothing to do with RAM itself.
Whether it remembers it or not is the browser responsibility. If you did
go there once ahead of time during the session then it may remember
this; most browsers do that.

Rihc
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Ricardo Dias (86●1●10●5) | answered Apr 22 '10, 9:48 a.m.
Hi,

That's a function of your browser. Nothing to do with RAM itself.
Whether it remembers it or not is the browser responsibility. If you did
go there once ahead of time during the session then it may remember
this; most browsers do that.

Rihc


Hi Richard,

The RAM behaviour was describer before so it is a default behaviour to ask for the Basic login if it hasn't been validated yet. My browser is asking twice for this login, if the problem is with my browser ( IE6 SP3, Mozilla Firefox 3.6.3), which browser should I use to avoid this login prompt? In my application I cannot work if the sytem prompt twice for the login.

Thanks in advance,
Ricardo Dias
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Rich Kulp (3.6k●3●8) | answered Apr 22 '10, 10:57 a.m.
FORUM MODERATOR / JAZZ DEVELOPER
I have no answer. It is the browser that does the prompting. I don't
know why yours is doing Basic Auth twice. I don't know which one would
not do that.

Rich
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Ricardo Dias (86●1●10●5) | answered Apr 22 '10, 11:19 a.m.
I have no answer. It is the browser that does the prompting. I don't
know why yours is doing Basic Auth twice. I don't know which one would
not do that.

Rich


I'm getting this strange prompt with IE6 SP3 and Mozilla 3.6.3. Is there a possibility for someone to test in these browsers an validate if the sysem is behaving like this?

Thanks in advance,
Ricardo Dias

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