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RTC integration with HP Service Center


brian connelly (1111) | asked Jan 06 '10, 8:51 p.m.
I know there is integration out there with HP Quality Center but does anyone know of a connector between RTC and HP Service Center? I've heard of links to other ticket and work management systems...

thanks
brian

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Ashok kumar commented Jun 09 '10, 12:22 p.m. | edited Jan 27 '17, 2:46 a.m.
I know there is integration out there with HP Quality Center but does anyone know of a connector between RTC and HP Service Center? I've heard of links to other ticket and work management systems...

thanks
brian




Hi Brian,

I looking for a answer for your questions. I don't find any. Did you get any solution? Please let me know.

Thanks
mscsathya

7 answers



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Gordon Flood (25147) | answered Mar 14 '13, 3:03 p.m.
 I realize this is an old post, but if anyone is still interested in integrating their HP Service Center ticketing system with RTC, HP Service Center tickets can be created using their Service Manager Web service; this HP Support forum posting provides a sample SOAP call to create an incident:  


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Andre Weinand (4811) | answered Jun 17 '10, 4:28 a.m.
BSD Group has a RTC Adaptor for QualityCenter:
http://www.bsdgroupinc.com/qcrtc.php

Cheers,
--andre


--
Regards,
-- andre weinand
Jazz Work Item Team

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Mike Di Spigna (16) | answered Jan 24 '11, 2:40 p.m.
Please see the following link:
https://www-950.ibm.com/events/wwe/innovate/invt10ctrl.nsf/download/k31abe2107f0a7f0a128e039748e/$FILE/Innovate2010-BSD-RTC-QCv5.pdf


Any hook into HP Service Manager (as opposed to HP Quality Center)?

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Manoj Panda (39336559) | answered Jan 27 '17, 11:35 a.m.
JAZZ DEVELOPER

Hi,
 you can easily integrate with IBM CLM with HP-QC ALM through Rational LifeCycle Integration Adaptor. for more info on integration, please visit https://www.ibm.com/support/knowledgecenter/SSWMXJ_1.1.0/com.ibm.rlia.doc/kc_rlia_welcome.html?pos=2


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Paul Wellman (71119) | answered Jun 30 '10, 12:30 p.m.
Hi Brian,

I was wondering if you managed to find any additional info on your question? I am interested to see if RTC can be Integrated with HP Service Center or other Ticketing platforms.

Many Thanks.

Paul W.



BSD Group has a RTC Adaptor for QualityCenter:
http://www.bsdgroupinc.com/qcrtc.php

Cheers,
--andre


--
Regards,
-- andre weinand
Jazz Work Item Team

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Yaron Norani (47246861) | answered Aug 15 '10, 4:46 p.m.
Please see the following link:
https://www-950.ibm.com/events/wwe/innovate/invt10ctrl.nsf/download/k31abe2107f0a7f0a128e039748e/$FILE/Innovate2010-BSD-RTC-QCv5.pdf

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Mark Best (1) | answered Apr 03 '14, 7:40 a.m.
Has anyone found an answer to this question?

The BSD integration is about a connection to HPQC we are looking at an integration to HP Sevice Manager.

Regards,
Mark

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