RQM Failed to connect to ETM
Hi All,
I have 5 machines on which I wanted to install CLA adaptor. out of 5 I am able to connect to ETM using CLA Adaptor. for one particular machine I am not able to connect to ETM.
I am able to browse ETM link on that machine I am able to open from chrome browser.
Here are adaptor.log file snippet.
023-10-27 10:00:32,948 [main] ERROR com.ibm.rqm.adapter.library - The adapter lost connection to the server while accessing this resource: https://bt-clmserver01.hqs.sbt.siemens.com/qm/secure/service/com.ibm.rqm.integration.service.IIntegrationService/projects.
2023-10-27 10:00:42,950 [main] ERROR com.ibm.rqm.adapter.library - Error while retrieving the list of project areas
2023-10-27 10:00:42,956 [main] ERROR com.ibm.rqm.adapter.commandline - "Failed to log in to server at https://bt-clmserver01.hqs.sbt.siemens.com/qm . Please check the repository URL https://bt-clmserver01.hqs.sbt.siemens.com/qm, user name robertjonas@siemens.com and its password and try again. Make sure that the Server is available."
2023-10-27 10:01:45,830 [main] WARN com.ibm.rqm.adapter.commandline - Configuration file C:\FS20QM Library\RQMCommandLineAdapter\Config2.ini does not exist, adapter will use the arguments passed
2023-10-27 10:01:45,959 [main] INFO com.ibm.rqm.adapter.library - Successfully created an HTTP client
2023-10-27 10:01:45,959 [main] INFO com.ibm.rqm.adapter.library - Security consideration: Adapters enable you to run programs remotely. When you use adapters, ensure that you run them by using a restricted user account that has access to only the required resources.
2023-10-27 10:02:07,142 [main] ERROR com.ibm.rqm.adapter.library - The adapter failed to connect to the server
org.apache.http.conn.HttpHostConnectException: Connect to bt-clmserver01.hqs.sbt.siemens.com:443 [bt-clmserver01.hqs.sbt.siemens.com/139.16.252.12] failed: Connection timed out: connect
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:151)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
at com.ibm.rqm.integration.client.clientlib.JFSHttpsClient.executeMethod(JFSHttpsClient.java:821)
at com.ibm.rqm.integration.client.clientlib.JFSHttpsClient.basicLogin(JFSHttpsClient.java:576)
at com.ibm.rqm.integration.client.clientlib.JFSHttpsClient.login(JFSHttpsClient.java:490)
at com.ibm.rqm.integration.client.clientlib.JFSHttpsClient.login(JFSHttpsClient.java:478)
at com.ibm.rqm.integration.client.clientlib.RQMConnectionHelper.login(RQMConnectionHelper.java:220)
at com.ibm.rqm.adapter.library.data.ServerInformation.login(ServerInformation.java:215)
at com.ibm.rqm.adapter.library.data.NewRequester.<init>(NewRequester.java:154)
at com.ibm.rqm.adapter.commandline.QMCommandLineAdapter.main(QMCommandLineAdapter.java:371)
Caused by: java.net.ConnectException: Connection timed out: connect
at java.base/sun.nio.ch.Net.connect0(Native Method)
at java.base/sun.nio.ch.Net.connect(Net.java:589)
at java.base/sun.nio.ch.Net.connect(Net.java:578)
at java.base/sun.nio.ch.NioSocketImpl.connect(NioSocketImpl.java:583)
at java.base/java.net.SocksSocketImpl.connect(SocksSocketImpl.java:327)
at java.base/java.net.Socket.connect(Socket.java:751)
at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:337)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:134)
... 17 more
2023-10-27 10:02:28,216 [main] ERROR com.ibm.rqm.adapter.library - The adapter lost connection to the server while accessing this resource: https://bt-clmserver01.hqs.sbt.siemens.com:-1/qm/rootservices.
2023-10-27 10:02:38,219 [main] WARN com.ibm.rqm.adapter.library - Unable to determine ETM server version. This is expected for ETM 2.x and earlier servers.
Any suggestions why its happening from specific machine.
Thanks in advance.
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Accepted answer
Ralph Schoon (63.5k●3●36●46)
| answered Oct 30 '23, 3:35 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Consider to open a case with support. sumit surwase selected this answer as the correct answer
Comments
sumit surwase
commented Oct 30 '23, 8:03 a.m.
May I know how to open a case with support In general: https://jazz.net/help
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Your answer
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