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question asked: Sep 18 '23, 8:12 p.m.
question was seen: 620 times
last updated: Sep 20 '23, 8:07 a.m.

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Jazz is not sending notification email

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CAROLINE OLVIEIRA (11●2) | asked Sep 18 '23, 8:12 p.m.

 

Good Morning,

It is presenting an error in sending email invitations to users in the project areas. It generates a lot of exceptions in Java and finally this error number: ID CRJAZ1611E

The message could not be sent because the Jazz Team Server repository sent an exception.; nested exception is: com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient$RestCommunicationException: Bad Gateway (javax.mail.MessagingException)ID CRJAZ1611E

CLM 6.0.6.1 OS = linux  was application serve User Registry = LDAP, webSever= tomcat

LOG:Gateway at com.ibm.team.repository.service.compatibility.internal.mailer.MailerService.createMessagingException(MailerService.java:152) at com.ibm.team.repository.service.compatibility.internal.mailer.MailerService.sendMail(MailerService.java:287) at com.ibm.team.repository.service.compatibility.internal.mailer.MailerService.sendMail(MailerService.java:266) at com.ibm.team.repository.service.compatibility.internal.mailer.MailerService.sendMultipartMail(MailerService.java:312) at sun.reflect.GeneratedMethodAccessor1378.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55) at java.lang.reflect.Method.invoke(Method.java:508) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56) at com.sun.proxy.$Proxy1147.sendMultipartMail(Unknown Source) at com.ibm.team.repository.service.jts.internal.mailer.JtsMailerService.sendMultipartMail(JtsMailerService.java:73) at sun.reflect.GeneratedMethodAccessor1378.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55) at java.lang.reflect.Method.invoke(Method.java:508) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56) at com.sun.proxy.$Proxy1150.sendMultipartMail(Unknown Source) at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifier.sendMail(ChangeEventMailNotifier.java:491) at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifier.sendMessages(ChangeEventMailNotifier.java:409) at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifier.processSingleChangeEvent(ChangeEventMailNotifier.java:372) at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifier.processChangeEvents(ChangeEventMailNotifier.java:282) at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifier.runTask(ChangeEventMailNotifier.java:159) at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifier.runTask(ChangeEventMailNotifier.java:132) at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifierTask.runTask(ChangeEventMailNotifierTask.java:69) at com.ibm.team.repository.service.async.AbstractAutoScheduledTask.executeTask(AbstractAutoScheduledTask.java:100) at sun.reflect.GeneratedMethodAccessor363.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55) at java.lang.reflect.Method.invoke(Method.java:508) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56) at com.sun.proxy.$Proxy1927.executeTask(Unknown Source) at com.ibm.team.repository.service.internal.scheduler.AsynchronousTaskRunner.runTask(AsynchronousTaskRunner.java:195) at com.ibm.team.repository.service.internal.scheduler.AsynchronousTaskRunner.run(AsynchronousTaskRunner.java:142) at java.lang.Thread.run(Thread.java:785)

E-mail Settings

  Help
Connection Properties
Property Current Value Default Value
Enable E-mail Notification
<select aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.enabled.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; position: relative;"> <option value="true"> true </option> <option value="false"> false </option> </select>
false
SMTP Server
<input aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.smtp.server.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; margin: 0px; padding: 0px; position: relative;" type="text">
none
SMTP Server port
<input aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.smtp.server.port.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; margin: 0px; padding: 0px; position: relative;" type="text">
25
SMTP Username
<input aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.smtp.user.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; margin: 0px; padding: 0px; position: relative;" type="text">
none
SMTP Password
<input aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.smtp.password.propertyName" autocomplete="nope" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; margin: 0px; padding: 0px; position: relative;" title="SMTP Password" type="password">
none
Restrict To Whitelist
<select aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.restrict_to_whitelist.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; position: relative;"> <option value="true"> true </option> <option value="false"> false </option> </select>
false
Whitelist
<input aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.whitelist.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; margin: 0px; padding: 0px; position: relative;" type="text">
none
Debug Mail API
<select aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.debug.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; position: relative;"> <option value="true"> true </option> <option value="false"> false </option> </select>
false
E-mail From Address
<input aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.from.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; margin: 0px; padding: 0px; position: relative;" type="text">
none
E-mail From Name
<input aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.from_name.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; margin: 0px; padding: 0px; position: relative;" type="text">
none
SMTP Reply Address
<input aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.reply.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; margin: 0px; padding: 0px; position: relative;" type="text">
none
Transport Reuse Count
<input aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.reuse_transport_noop.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; margin: 0px; padding: 0px; position: relative;" type="text">
19
Use STARTTLS
<select aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.smtp.starttls.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; position: relative;"> <option value="true"> true </option> <option value="false"> false </option> </select>
false

Urgent! Thanks.-

Comments
David Honey commented Sep 19 '23, 3:51 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

This forum is not a replacement for regular support channels. If you have an urgent support issue, I recommend that you submit a ticket with IBM Rational Support. They will work with you to gather the required information to diagnose and resolve.

A quick Google of CRJAZ1611E provided:
https://www.ibm.com/support/pages/sending-team-invitation-user-other-smtp-user-jts-email-setting-results-crjaz1611e-error

Ralph Schoon commented Sep 20 '23, 7:24 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

The version of ELM 6.0.6.1 is no longer supported. You need to migrate to 7.0.2. Tomcat is no longer supported with 7.0.2. See https://jazz.net/blog/index.php/2020/04/16/whats-new-in-ibm-engineering-lifecycle-management-7-0-enterprise-deployments/ .

With a snippet from the log file of an unknown application, there is not much to say. As far as I know the JTS sends those invitations on behalf of other applications.  

Ralph Schoon commented Sep 20 '23, 8:07 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

The other question is, did this work until now?
If so, what was done to the systems recently? 

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