Jazz is not sending notification email
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Good Morning,
It is presenting an error in sending email invitations to users in the project areas. It generates a lot of exceptions in Java and finally this error number: ID CRJAZ1611E The message could not be sent because the Jazz Team Server repository sent an exception.; nested exception is: com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient$RestCommunicationException: Bad Gateway (javax.mail.MessagingException)ID CRJAZ1611E
CLM 6.0.6.1 OS = linux was application serve User Registry = LDAP, webSever= tomcat
LOG:Gateway at com.ibm.team.repository.service.compatibility.internal.mailer.MailerService.createMessagingException(MailerService.java:152) at com.ibm.team.repository.service.compatibility.internal.mailer.MailerService.sendMail(MailerService.java:287) at com.ibm.team.repository.service.compatibility.internal.mailer.MailerService.sendMail(MailerService.java:266) at com.ibm.team.repository.service.compatibility.internal.mailer.MailerService.sendMultipartMail(MailerService.java:312) at sun.reflect.GeneratedMethodAccessor1378.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55) at java.lang.reflect.Method.invoke(Method.java:508) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56) at com.sun.proxy.$Proxy1147.sendMultipartMail(Unknown Source) at com.ibm.team.repository.service.jts.internal.mailer.JtsMailerService.sendMultipartMail(JtsMailerService.java:73) at sun.reflect.GeneratedMethodAccessor1378.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55) at java.lang.reflect.Method.invoke(Method.java:508) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56) at com.sun.proxy.$Proxy1150.sendMultipartMail(Unknown Source) at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifier.sendMail(ChangeEventMailNotifier.java:491) at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifier.sendMessages(ChangeEventMailNotifier.java:409) at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifier.processSingleChangeEvent(ChangeEventMailNotifier.java:372) at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifier.processChangeEvents(ChangeEventMailNotifier.java:282) at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifier.runTask(ChangeEventMailNotifier.java:159) at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifier.runTask(ChangeEventMailNotifier.java:132) at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifierTask.runTask(ChangeEventMailNotifierTask.java:69) at com.ibm.team.repository.service.async.AbstractAutoScheduledTask.executeTask(AbstractAutoScheduledTask.java:100) at sun.reflect.GeneratedMethodAccessor363.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55) at java.lang.reflect.Method.invoke(Method.java:508) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56) at com.sun.proxy.$Proxy1927.executeTask(Unknown Source) at com.ibm.team.repository.service.internal.scheduler.AsynchronousTaskRunner.runTask(AsynchronousTaskRunner.java:195) at com.ibm.team.repository.service.internal.scheduler.AsynchronousTaskRunner.run(AsynchronousTaskRunner.java:142) at java.lang.Thread.run(Thread.java:785)
E-mail Settings
Connection Properties
Urgent! Thanks.- |
<select aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.enabled.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; position: relative;">
<option value="true">
true
</option>
<option value="false">
false
</option>
</select>
Comments
David Honey
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Sep 19 '23, 3:51 a.m.This forum is not a replacement for regular support channels. If you have an urgent support issue, I recommend that you submit a ticket with IBM Rational Support. They will work with you to gather the required information to diagnose and resolve.
A quick Google of CRJAZ1611E provided:
https://www.ibm.com/support/pages/sending-team-invitation-user-other-smtp-user-jts-email-setting-results-crjaz1611e-error
Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Sep 20 '23, 7:24 a.m.The version of ELM 6.0.6.1 is no longer supported. You need to migrate to 7.0.2. Tomcat is no longer supported with 7.0.2. See https://jazz.net/blog/index.php/2020/04/16/whats-new-in-ibm-engineering-lifecycle-management-7-0-enterprise-deployments/ .
With a snippet from the log file of an unknown application, there is not much to say. As far as I know the JTS sends those invitations on behalf of other applications.
Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Sep 20 '23, 8:07 a.m.The other question is, did this work until now?
If so, what was done to the systems recently?