It's all about the answers!

Ask a question
QuestionsTagsUsersBadges
Guidelines | FAQ
Follow this question
Question details

×7,432
×4,708
×4,304
×1,261

question asked: Sep 18 '23, 8:12 p.m.
question was seen: 562 times
last updated: Sep 20 '23, 8:07 a.m.

Related questions

Jazz is not sending notification email

0
CAROLINE OLVIEIRA (11●2) | asked Sep 18 '23, 8:12 p.m.

 

Good Morning,

It is presenting an error in sending email invitations to users in the project areas. It generates a lot of exceptions in Java and finally this error number: ID CRJAZ1611E

The message could not be sent because the Jazz Team Server repository sent an exception.; nested exception is: com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient$RestCommunicationException: Bad Gateway (javax.mail.MessagingException)ID CRJAZ1611E

CLM 6.0.6.1 OS = linux  was application serve User Registry = LDAP, webSever= tomcat

LOG:Gateway at com.ibm.team.repository.service.compatibility.internal.mailer.MailerService.createMessagingException(MailerService.java:152) at com.ibm.team.repository.service.compatibility.internal.mailer.MailerService.sendMail(MailerService.java:287) at com.ibm.team.repository.service.compatibility.internal.mailer.MailerService.sendMail(MailerService.java:266) at com.ibm.team.repository.service.compatibility.internal.mailer.MailerService.sendMultipartMail(MailerService.java:312) at sun.reflect.GeneratedMethodAccessor1378.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55) at java.lang.reflect.Method.invoke(Method.java:508) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56) at com.sun.proxy.$Proxy1147.sendMultipartMail(Unknown Source) at com.ibm.team.repository.service.jts.internal.mailer.JtsMailerService.sendMultipartMail(JtsMailerService.java:73) at sun.reflect.GeneratedMethodAccessor1378.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55) at java.lang.reflect.Method.invoke(Method.java:508) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56) at com.sun.proxy.$Proxy1150.sendMultipartMail(Unknown Source) at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifier.sendMail(ChangeEventMailNotifier.java:491) at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifier.sendMessages(ChangeEventMailNotifier.java:409) at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifier.processSingleChangeEvent(ChangeEventMailNotifier.java:372) at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifier.processChangeEvents(ChangeEventMailNotifier.java:282) at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifier.runTask(ChangeEventMailNotifier.java:159) at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifier.runTask(ChangeEventMailNotifier.java:132) at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifierTask.runTask(ChangeEventMailNotifierTask.java:69) at com.ibm.team.repository.service.async.AbstractAutoScheduledTask.executeTask(AbstractAutoScheduledTask.java:100) at sun.reflect.GeneratedMethodAccessor363.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55) at java.lang.reflect.Method.invoke(Method.java:508) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56) at com.sun.proxy.$Proxy1927.executeTask(Unknown Source) at com.ibm.team.repository.service.internal.scheduler.AsynchronousTaskRunner.runTask(AsynchronousTaskRunner.java:195) at com.ibm.team.repository.service.internal.scheduler.AsynchronousTaskRunner.run(AsynchronousTaskRunner.java:142) at java.lang.Thread.run(Thread.java:785)

E-mail Settings

  Help
Connection Properties
Property Current Value Default Value
Enable E-mail Notification
<select aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.enabled.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; position: relative;"> <option value="true"> true </option> <option value="false"> false </option> </select>
false
SMTP Server
<input aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.smtp.server.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; margin: 0px; padding: 0px; position: relative;" type="text">
none
SMTP Server port
<input aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.smtp.server.port.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; margin: 0px; padding: 0px; position: relative;" type="text">
25
SMTP Username
<input aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.smtp.user.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; margin: 0px; padding: 0px; position: relative;" type="text">
none
SMTP Password
<input aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.smtp.password.propertyName" autocomplete="nope" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; margin: 0px; padding: 0px; position: relative;" title="SMTP Password" type="password">
none
Restrict To Whitelist
<select aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.restrict_to_whitelist.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; position: relative;"> <option value="true"> true </option> <option value="false"> false </option> </select>
false
Whitelist
<input aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.whitelist.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; margin: 0px; padding: 0px; position: relative;" type="text">
none
Debug Mail API
<select aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.debug.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; position: relative;"> <option value="true"> true </option> <option value="false"> false </option> </select>
false
E-mail From Address
<input aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.from.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; margin: 0px; padding: 0px; position: relative;" type="text">
none
E-mail From Name
<input aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.from_name.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; margin: 0px; padding: 0px; position: relative;" type="text">
none
SMTP Reply Address
<input aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.reply.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; margin: 0px; padding: 0px; position: relative;" type="text">
none
Transport Reuse Count
<input aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.reuse_transport_noop.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; margin: 0px; padding: 0px; position: relative;" type="text">
19
Use STARTTLS
<select aria-labelledby="com.ibm.team.repository.service.jts.internal.mailer.MailerService.notification.mail.smtp.starttls.propertyName" class="editValueNode" style="font-family: inherit; font-size: 1em; left: -4px; position: relative;"> <option value="true"> true </option> <option value="false"> false </option> </select>
false

Urgent! Thanks.-

Comments
David Honey commented Sep 19 '23, 3:51 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

This forum is not a replacement for regular support channels. If you have an urgent support issue, I recommend that you submit a ticket with IBM Rational Support. They will work with you to gather the required information to diagnose and resolve.

A quick Google of CRJAZ1611E provided:
https://www.ibm.com/support/pages/sending-team-invitation-user-other-smtp-user-jts-email-setting-results-crjaz1611e-error

Ralph Schoon commented Sep 20 '23, 7:24 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

The version of ELM 6.0.6.1 is no longer supported. You need to migrate to 7.0.2. Tomcat is no longer supported with 7.0.2. See https://jazz.net/blog/index.php/2020/04/16/whats-new-in-ibm-engineering-lifecycle-management-7-0-enterprise-deployments/ .

With a snippet from the log file of an unknown application, there is not much to say. As far as I know the JTS sends those invitations on behalf of other applications.  

Ralph Schoon commented Sep 20 '23, 8:07 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

The other question is, did this work until now?
If so, what was done to the systems recently? 

Be the first one to answer this question!

Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.