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Does SaaS password manager (pwm) produce logs of email reminders sent every 3 months


David Sedar (287) | asked Jun 07 '23, 6:24 a.m.

 Some of our ELM 7.0.2 SaaS users report never receiving the reminder email that their 3-month-validity password is about to expire,

or receive the emailed activation code when attempting to set a new password.

Does a log file exist of successful or failed email attempts? 

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Rosa Naranjo (2.9k11623) | answered Jun 07 '23, 2:28 p.m.
FORUM MODERATOR / JAZZ DEVELOPER
Yes David.   The support engineer reached out to me regarding your support case but I did not see any entries in that log for the email address in question.  But the log only exists for a day or so.

What I suggest is using the Test Email function from the Jazz Team Server admin page.
Send a test email to the user in question and then I can check if there is anything noticed on our side if we can coordinate it within 24-48 hours.

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