Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

Does SaaS password manager (pwm) produce logs of email reminders sent every 3 months

Questions
Tags
Users
Badges
David Sedar
(28●1●3●8) Jun 07 '23, 6:24 a.m.

 Some of our ELM 7.0.2 SaaS users report never receiving the reminder email that their 3-month-validity password is about to expire,

or receive the emailed activation code when attempting to set a new password.

Does a log file exist of successful or failed email attempts? 

0 votes

1 answer
996 views
0 votes

One answer

Permanent link
Rosa Naranjo
FORUM MODERATOR / JAZZ DEVELOPER (2.9k●1●17●23) Jun 07 '23, 2:28 p.m.
Yes David.   The support engineer reached out to me regarding your support case but I did not see any entries in that log for the email address in question.  But the log only exists for a day or so.

What I suggest is using the Test Email function from the Jazz Team Server admin page.
Send a test email to the user in question and then I can check if there is anything noticed on our side if we can coordinate it within 24-48 hours.

0 votes

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Ask a question
Guidelines
FAQ
Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details
× 158

Question asked: Jun 07 '23, 6:24 a.m.

Question was seen: 996 times

Last updated: Jun 07 '23, 2:28 p.m.

Confirmation Cancel Confirm