RTC server system monitoring and health check logs and tool
Could anybody point me to the right direction on how to monitor the health of my RTC server. For instance, if for example lets say that the RTC connection is not available is there any log file that I can monitor or look at and help me diagnose the problem?
For example in RQM there is a system health check that you can run and I'm wondering if there is anything similar in RTC that I can monitor or perhaps there are some logs file that I can archive for the over all health of my RTC server, database server, connection and etc.
Any help is greatly appreciated.
For example in RQM there is a system health check that you can run and I'm wondering if there is anything similar in RTC that I can monitor or perhaps there are some logs file that I can archive for the over all health of my RTC server, database server, connection and etc.
Any help is greatly appreciated.
3 answers
Checking performance can be difficult. The base thing to do is to set up some "synthetic" user transactions, run them every 5 or 10 minutes, and time how long they take to execute. The best metric to capture is end user performance, and if you write a small script to just continually check the end user performance, it will give you an idea of the type of performance that you are seeing.
I plan on releasing a whitepaper on this out on my blog later this week. It is going through a technical review right now.
Could anybody point me to the right direction on how to monitor the health of my RTC server. For instance, if for example lets say that the RTC connection is not available is there any log file that I can monitor or look at and help me diagnose the problem?
For example in RQM there is a system health check that you can run and I'm wondering if there is anything similar in RTC that I can monitor or perhaps there are some logs file that I can archive for the over all health of my RTC server, database server, connection and etc.
Any help is greatly appreciated.
This is available in the RTC Web Admin area. You can also get some of this information from the RTC Web Dashboard.