CRJAZ1316E The user does not have permission to read item "_ulLqgHl5EeiMOvUi9G3fqw", which has the "ChangeSet" item type.

This afternoon one of our users reported he can no longer access “Change Sets” in his RTC project Public Websites Commons.   He was able to access the following change set earlier in the day.

https://clm.cs.zionsbank.com/ccm/web/projects/Public%20Websites%20-%20Common%20%28Change%20Management%29#action=com.ibm.team.scm.viewChangeSet&contextItemId=_kUjvgGuaEeW7ys_nPVO7Dg&contextItemType=com.ibm.team.scm.Workspace&changeSetItemId=_AX8hsIq2EeiMOvUi9G3fqw&fromHistory=1

Now he get’s the error,

Problem

Permission denied during "Source Control Operation".

CRJAZ1316E The user "z084884" does not have permission to read item "_ulLqgHl5EeiMOvUi9G3fqw", which has the "ChangeSet" item type.

I CAN access this change set probably because of my JazzAdmin role.

Ryan is a project administrator and belongs to Team Member, Scrum Master, and Product Owner.  Scrum Master is allowed to access “All” change Set operations.

There’s also nothing wrong with his license assignment. 

I checked the process configuration source code and there was a change made at 5:10pm right around the time he had the issue so I restored the previous configuration but it didn’t fix the problem.

Any ideas on what could be going on?

thanks

We're using:

CLM 6.0.4 Ifix 8

Oracle 12 C database

Redhat Linux 6