Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

Why is our reverse proxy server returning an exception when contacting our Jenkins server?

Questions
Tags
Users
Badges
Stephane Couillaud
(156●3●25●45) Jan 29 '18, 7:42 p.m.

 We are experiencing an exception when our reverse proxy server (i.e. IHS server) tries to talk to our Jenkins server using a short name (i.e. jenkins_server) versus a fully qualified name (i.e. jenkins_server.ad.company.com).  When analyzing network traffic, WireShark detects that it is unable to find a Hudson header.  The first screenshot is a successful handshake using a fully qualified name for our Jenkins server while the second is using a short name.  Any ideas on how or where to fix this?


Successful


Failure

0 votes

Comments
Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Feb 05 '18, 3:54 a.m.
This does not seem to be related to the CLM products and maybe very network related. You should consider to ask in other forums for example stack overflow.

Donald Nong
Feb 06 '18, 1:19 a.m.
The line that you should focus on is "Exception: java.net.ConnectException: Connection timed out: connect". Also it is not IHS that tries to connect to the Jenkins server, it is the RTC Jenkins plugin that does this.

1 answer
4,784 views
0 votes

Accepted answer

Permanent link
Stephane Couillaud
(156●3●25●45) Feb 06 '18, 6:44 p.m.

 Thank you Ralph and Donald. After a lot of poking around it turns out the issue was with our WAN acceleration software (i.e. Riverbed).

Ralph Schoon selected this answer as the correct answer

0 votes

Comments
Ralph Schoon
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Feb 07 '18, 4:21 a.m.
Thanks for the feedback Stephane.

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Ask a question
Guidelines
FAQ
Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details
× 384
× 151

Question asked: Jan 29 '18, 7:42 p.m.

Question was seen: 4,784 times

Last updated: Feb 07 '18, 4:21 a.m.

Confirmation Cancel Confirm