Why is user unable to view queries CRJAZ1316E when they apart of the team sharing/user sharing of query
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We are currently on RTC 6.0.1, using Scrum process template. One of the users is having problems accessing several queries displayed with several widgets. The error message is: CRJAZ1316E The user does not have permission to read item "_i0N_wG4EEeaveNpZh_gSAQ", which has the "QueryDescriptor" item type.
The error comes up either using both Microsoft Internet Explorer 11 & Mozilla Firefox 45.4.0. These queries were shared with a specific team, and I have verified user is apart of this team with team member privilege in this team area and project area as well. I compared this user to other ids with the same privileges that were able to view these queries successfully. This user is a member of jazz users repository along with Quality Professional & Rational Team Concert - Developer licenses. I also added user to user sharing list for these queries & informed user to clear his browser cache
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Comments
The first thing I will do is to confirm item "_i0N_wG4EEeaveNpZh_gSAQ" is indeed the query that you're referring to. The next step will be contact Support. :-)