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"server address not valid" error - where to look @


Mike Johnson (28624221) | asked Aug 10 '09, 10:48 a.m.
During our trial, one of our users has gotten several errors saying "The server address is not valid" when doing things like double-clicking a work item in order to open it in the RTC client. I also received it today when trying to open an item in the "Team Central" view, for an update to a work item. Here's what I get in an error box:

Error running operation 'Opening Hyperlink'

The server address is not valid.
The server address is not valid.

This is pretty much what the other user's error was, except that it wasn't 'opening hyperlink' (and unfortunately I don't remember exactly what it was).

The interesting thing is, sometimes it does attempt to open a web browser view into the work item from the feed, and the URL is incorrect, so I am guessing maybe that's what is generating the "server address is not valid" error? The URL is:

https:/jazz/resource/itemName/com.ibm.team.workitem.WorkItem/54

So looks like our server name is missing from the URL (ie, the URL should be https://<our_server>/jazz/resource/...). Any idea why that is missing?? It's the same for anything I click on in the feed.

And a more general question -- since there's not really much to look @ here for the error, I was hoping there is a log file for the RTC client that I could look at to help diagnose the problem. So where is RTC client logging sent to?

Thanks in advance,
Mike Johnson

2 answers



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Mike Johnson (28624221) | answered Aug 10 '09, 3:18 p.m.
Error running operation 'Opening Hyperlink'

The server address is not valid.
The server address is not valid.

This is pretty much what the other user's error was, except that it wasn't 'opening hyperlink' (and unfortunately I don't remember exactly what it was).

The interesting thing is, sometimes it does attempt to open a web browser view into the work item from the feed, and the URL is incorrect, so I am guessing maybe that's what is generating the "server address is not valid" error? The URL is:

https:/jazz/resource/itemName/com.ibm.team.workitem.WorkItem/54

So looks like our server name is missing from the URL (ie, the URL should be https://<our_server>/jazz/resource/...). Any idea why that is missing?? It's the same for anything I click on in the feed.

I think I have fixed this. Under "Advanced Properties" on the server, I had to set the "com.ibm.team.repository.service.internal.RepositoryRemoteService" (which, by default, is empty) to "https://<our_server>:9443/jazz/" (replacing our_server with our real server IP, of course...)

Things *seem* to be working now. Does this seem like something that I would have to set? If so, did I just miss it in the docs??

This was also causing me problems in the web interface when getting a list of work items. I would click on a work item and get an error with a line that said "assertion failed:" but didn't say what failed. Once I changed this advanced property, the work items seemed to appear correctly.

Thanks,
Mike

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Christophe Elek (2.9k13021) | answered Aug 10 '09, 10:26 p.m.
JAZZ DEVELOPER
michael.l.johnson@ngc-dot-com.no-spam.invalid (micjohnson997) wrote in
news:h5ps2i$848$1@localhost.localdomain:

Things *seem* to be working now. Does this seem like something that I
would have to set? If so, did I just miss it in the docs??

This was also causing me problems in the web interface when getting a
list of work items. I would click on a work item and get an error
with a line that said "assertion failed:" but didn't say
what failed. Once I changed this advanced property, the work items
seemed to appear correctly.


Thanks Mike, I need to look at that, It is something that should work our
of the box. And the fact the message did not help is not good either...
Sorry

--
Christophe Elek
Jazz L3
IBM Software Group - Rational

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