log files cannot be zipped by 7zip or Winrar
Accepted answer
Many log files under the log directory are open for write while CLM server is running.
7 zip or Winrar are not able to backup those files that are open for write.
You can use Windows' built-in zip function by right mouse clicking on logs directory and then select "Send to Compressed (zipped) folder".
Log.zip will be created.
If you are asked by support to collect information, it is recommended to use IBM Support Assistant Data Collector
Comments
The Windows Build in zip is more likely not able to zip files, especially with long file names. In fact, most of the people I know use 7Zip for that reason.
Since the files in the log folder don't have really long names and your path is short, I would also guess it is due to the fact the files are open.
- Make sure to have the server down or copy the files somewhere else
- Or use the diagnostics section in the server administration to download the log files for the server as a zip file.
1 vote