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question asked: Oct 12 '15, 9:16 a.m.
question was seen: 2,418 times
last updated: Oct 12 '15, 9:21 a.m.

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Unable to create WIS using Task Template in RTC

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swapna das (33●2●48●72) | asked Oct 12 '15, 9:16 a.m.
 HI Team,
   We have provided Create WIs permission to the role . We create a task template.
While trying to create WIs using the template , we are getting the below error.


The work items were not created. Details: CRJAZ6053E The 'Save Work Item' operation cannot be completed. Permission is required to complete the operation.

We are using RTC 5.0.1. Only for a particular role we are getting the error but Tool Admins can able to create WIS using the task template

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Matt Muller (598●1●36●74) | answered Oct 12 '15, 9:21 a.m.

Hi,

Suggest you look at the detailed permission model for Teams for each work item type..

You may find that "the role" can create work items - but in the details that work item Type is not listed/Checked

Just a suggestion.

Regards

Matt Muller

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