RTC 5.0.2 integration with Assyst

If you have an API for the other tool that allows to do that, the simplest way to do this would be in a follow up action on work item save on the server. The follow up action - participant - detects if an external item needs to be created, creates it and adds a link or other information back into the work item with an additional save.

Here are examples for participants: https://rsjazz.wordpress.com/?s=participant