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RTC 5.0.2 integration with Assyst


Ritesh Maurya (314) | asked Sep 01 '15, 7:16 a.m.
 Dear All,

Please can any one give me and idea whether it is possible to integrate RTC 5.002 with Axios Assyst tool.

I want a ticket to be created in assyst after being trigereed by workflow action in RTC. The created ticket number should be populated back in RTC.

Regards,
Ritesh Maurya

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Ralph Schoon (60.9k33643) | answered Sep 01 '15, 7:26 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
If you have an API for the other tool that allows to do that, the simplest way to do this would be in a follow up action on work item save on the server. The follow up action - participant - detects if an external item needs to be created, creates it and adds a link or other information back into the work item with an additional save.

Here are examples for participants: https://rsjazz.wordpress.com/?s=participant

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