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question asked: Aug 25 '15, 7:20 a.m.
question was seen: 2,721 times
last updated: Aug 25 '15, 10:40 a.m.

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Can we integrate BMC Remedy to RTC so that the WI and tickets can be synchronized?

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Javaria Hameed (40●38●47) | asked Aug 25 '15, 7:20 a.m.
Hi,

I am interested in finding out a way to integrate BMC Remedy (a service management tool) to RTC. My client wants me to synchronized their tickets and WI in both places.

Is it do-able?

Can we associate tickets in Remedy to the WI in RTC?

What RTC version is supported?

Any suggestion will be appreciated.

Thanks!
- Javaria


 

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Arun K Sriramaiah (3.2k●2●36●77) | answered Aug 25 '15, 10:40 a.m.
 Hi Javaria,

Please find the link below for integration.

https://www.youtube.com/watch?v=O0TQIKkbtbw

Regards,
Arun.
Javaria Hameed selected this answer as the correct answer

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