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Can we integrate BMC Remedy to RTC so that the WI and tickets can be synchronized?

Javaria Hameed (403047) | asked Aug 25 '15, 7:20 a.m.

I am interested in finding out a way to integrate BMC Remedy (a service management tool) to RTC. My client wants me to synchronized their tickets and WI in both places.

Is it do-able?

Can we associate tickets in Remedy to the WI in RTC?

What RTC version is supported?

Any suggestion will be appreciated.

- Javaria


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Arun K Sriramaiah (3.2k12775) | answered Aug 25 '15, 10:40 a.m.
 Hi Javaria,

Please find the link below for integration.

Javaria Hameed selected this answer as the correct answer

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