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Web UI login issue


Bonnie Livengood (11) | asked Jun 12 '09, 9:53 a.m.
One of my users is unable to log in via the Web UI. They get a "loading ..." message, and then Done, but no login screen. Any idea what this could be? This user has the same setup as many other people who have no problems logging in.

5 answers



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Andrew Wieselquist (611) | answered Jun 12 '09, 10:27 a.m.
JAZZ DEVELOPER
One of my users is unable to log in via the Web UI. They get a "loading ..." message, and then Done, but no login screen. Any idea what this could be? This user has the same setup as many other people who have no problems logging in.


Check to make sure your user can log in to the OS that the RTCz server is running on without going through the web ui. Your user's password could've expired. Also, if you are authenticating with an external registry such as LDAP, make sure the user has the proper permission in the Users/Groups of the jazz app in WAS.

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Robin Macfarlane (11) | answered Jun 17 '09, 11:52 p.m.
One of my users is unable to log in via the Web UI. They get a "loading ..." message, and then Done, but no login screen. Any idea what this could be? This user has the same setup as many other people who have no problems logging in.


I am having the same issue when I try to log in. I get a loading message and Done but no logon screen. I didn't encounter this problem in Beta 1.

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Andreas Pross (2121) | answered Jun 19 '09, 10:14 a.m.
are you running WAS or Tomcat? have you checked the jazz.log file?
i might have the same problem (on WAS), but a error message would help to confirm.

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Robin Macfarlane (11) | answered Jun 19 '09, 10:56 a.m.
are you running WAS or Tomcat? have you checked the jazz.log file?
i might have the same problem (on WAS), but a error message would help to confirm.


I am using Tomcat. here is text from the log:

23:28:09,375 ERROR x.internal.javascript.JavaScriptDependencyAnalyzer - An IOException has occurred while Serializing Dependency Graph to
java.io.FileNotFoundException: C:\Program Files\IBM\JazzTeamServer\server\tomcat\work\Catalina\localhost\jazz\eclipse\configuration\org.eclipse.osgi\bundles\27\data\jsDependencyGraph.json (Access is denied.)
at java.io.FileOutputStream.<init>(FileOutputStream.java:205)
at java.io.FileOutputStream.<init>(FileOutputStream.java:157)
at java.io.FileWriter.<init>(FileWriter.java:96)
at net.jazz.ajax.internal.javascript.JavaScriptDependencyAnalyzer.writeSerializeFile(JavaScriptDependencyAnalyzer.java:499)
at net.jazz.ajax.internal.javascript.JavaScriptDependencyAnalyzer.runDependencyAnalyzer(JavaScriptDependencyAnalyzer.java:486)
at net.jazz.ajax.internal.javascript.JavaScriptDependencyAnalyzer.webBundlesAdded(JavaScriptDependencyAnalyzer.java:219)
at net.jazz.ajax.internal.JazzAjaxFrameworkServiceImpl.registerWebBundles(JazzAjaxFrameworkServiceImpl.java:212)
at net.jazz.ajax.internal.registry.WebUIRegistryReader.registryChanged(WebUIRegistryReader.java:371)
at org.eclipse.core.internal.registry.ExtensionRegistry$2.run(ExtensionRegistry.java:884)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:37)
at org.eclipse.core.internal.registry.ExtensionRegistry.processChangeEvent(ExtensionRegistry.java:882)
at org.eclipse.core.internal.registry.ExtensionRegistry$RegistryEventThread.run(ExtensionRegistry.java:970)
23:28:10,593 WARN ository.common.transport.AbstractElementDescriptor - Failed to find "about.mappings" at the root of the "com.ibm.team.rtc.web" bundle.
23:28:27,578 WARN net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module is a placeholder and has not yet been resolved
23:28:29,234 WARN net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module is a placeholder and has not yet been resolved
23:28:30,953 WARN net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module is a placeholder and has not yet been resolved
23:28:31,328 ERROR x.internal.javascript.JavaScriptDependencyAnalyzer - An IOException has occurred while Serializing Dependency Graph to
java.io.FileNotFoundException: C:\Program Files\IBM\JazzTeamServer\server\tomcat\work\Catalina\localhost\jazz\eclipse\configuration\org.eclipse.osgi\bundles\27\data\jsDependencyGraph.json (Access is denied.)
at java.io.FileOutputStream.<init>(FileOutputStream.java:205)
at java.io.FileOutputStream.<init>(FileOutputStream.java:157)
at java.io.FileWriter.<init>(FileWriter.java:96)
at net.jazz.ajax.internal.javascript.JavaScriptDependencyAnalyzer.writeSerializeFile(JavaScriptDependencyAnalyzer.java:499)
at net.jazz.ajax.internal.javascript.JavaScriptDependencyAnalyzer.runDependencyAnalyzer(JavaScriptDependencyAnalyzer.java:486)
at net.jazz.ajax.internal.javascript.JavaScriptDependencyAnalyzer.webBundlesAdded(JavaScriptDependencyAnalyzer.java:219)
at net.jazz.ajax.internal.JazzAjaxFrameworkServiceImpl.registerWebBundles(JazzAjaxFrameworkServiceImpl.java:212)
at net.jazz.ajax.internal.registry.WebUIRegistryReader.registryChanged(WebUIRegistryReader.java:371)
at org.eclipse.core.internal.registry.ExtensionRegistry$2.run(ExtensionRegistry.java:884)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:37)
at org.eclipse.core.internal.registry.ExtensionRegistry.processChangeEvent(ExtensionRegistry.java:882)
at org.eclipse.core.internal.registry.ExtensionRegistry$RegistryEventThread.run(ExtensionRegistry.java:970)
23:28:31,671 WARN net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module is a placeholder and has not yet been resolved
23:28:34,484 WARN net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module is a placeholder and has not yet been resolved
23:28:36,656 WARN net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module is a placeholder and has not yet been resolved
23:28:38,968 WARN net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module is a placeholder and has not yet been resolved
23:28:40,968 WARN net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module is a placeholder and has not yet been resolved
23:28:42,640 WARN net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module is a placeholder and has not yet been resolved
23:28:46,062 WARN net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module is a placeholder and has not yet been resolved
23:46:09,421 WARN net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module is a placeholder and has not yet been resolved
23:46:17,156 WARN ository.common.transport.AbstractElementDescriptor - Failed to find "about.mappings" at the root of the "com.ibm.team.rtc.web" bundle.

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Richard Backhouse (6661) | answered Jun 19 '09, 2:28 p.m.
JAZZ DEVELOPER
This is the root cause

23:28:31,328 ERROR
x.internal.javascript.JavaScriptDependencyAnalyzer - An IOException
has occurred while Serializing Dependency Graph to
java.io.FileNotFoundException: C:\Program
Files\IBM\JazzTeamServer\server\tomcat\work\Catalina\localhost\jazz\eclipse\configuration\org.eclipse.osgi\bundles\27\data\jsDependencyGraph.json
(Access is denied.)
at java.io.FileOutputStream.<init>(FileOutputStream.java:205)
at java.io.FileOutputStream.<init>(FileOutputStream.java:157)
at java.io.FileWriter.<init>(FileWriter.java:96)


It looks like the Server process does not have the correct write
permissions. The directory in question is a in the work area for the
Server WAR and should be writable.

Richard

Jazz Web UI Development

robinmac wrote:
AndreasProsswrote:
are you running WAS or Tomcat? have you checked the jazz.log file?
i might have the same problem (on WAS), but a error message would
help to confirm.

I am using Tomcat. here is text from the log:

23:28:09,375 ERROR
x.internal.javascript.JavaScriptDependencyAnalyzer - An IOException
has occurred while Serializing Dependency Graph to
java.io.FileNotFoundException: C:\Program
Files\IBM\JazzTeamServer\server\tomcat\work\Catalina\localhost\jazz\eclipse\configuration\org.eclipse.osgi\bundles\27\data\jsDependencyGraph.json
(Access is denied.)
at java.io.FileOutputStream.<init>(FileOutputStream.java:205)
at java.io.FileOutputStream.<init>(FileOutputStream.java:157)
at java.io.FileWriter.<init>(FileWriter.java:96)
at
net.jazz.ajax.internal.javascript.JavaScriptDependencyAnalyzer.writeSerializeFile(JavaScriptDependencyAnalyzer.java:499)
at
net.jazz.ajax.internal.javascript.JavaScriptDependencyAnalyzer.runDependencyAnalyzer(JavaScriptDependencyAnalyzer.java:486)
at
net.jazz.ajax.internal.javascript.JavaScriptDependencyAnalyzer.webBundlesAdded(JavaScriptDependencyAnalyzer.java:219)
at
net.jazz.ajax.internal.JazzAjaxFrameworkServiceImpl.registerWebBundles(JazzAjaxFrameworkServiceImpl.java:212)
at
net.jazz.ajax.internal.registry.WebUIRegistryReader.registryChanged(WebUIRegistryReader.java:371)
at
org.eclipse.core.internal.registry.ExtensionRegistry$2.run(ExtensionRegistry.java:884)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:37)
at
org.eclipse.core.internal.registry.ExtensionRegistry.processChangeEvent(ExtensionRegistry.java:882)
at
org.eclipse.core.internal.registry.ExtensionRegistry$RegistryEventThread.run(ExtensionRegistry.java:970)
23:28:10,593 WARN
ository.common.transport.AbstractElementDescriptor - Failed to find
"about.mappings" at the root of the
"com.ibm.team.rtc.web" bundle.
23:28:27,578 WARN
net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module
is a placeholder and
has not yet been resolved
23:28:29,234 WARN
net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module
is a placeholder and
has not yet been resolved
23:28:30,953 WARN
net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module
is a placeholder and
has not yet been resolved
23:28:31,328 ERROR
x.internal.javascript.JavaScriptDependencyAnalyzer - An IOException
has occurred while Serializing Dependency Graph to
java.io.FileNotFoundException: C:\Program
Files\IBM\JazzTeamServer\server\tomcat\work\Catalina\localhost\jazz\eclipse\configuration\org.eclipse.osgi\bundles\27\data\jsDependencyGraph.json
(Access is denied.)
at java.io.FileOutputStream.<init>(FileOutputStream.java:205)
at java.io.FileOutputStream.<init>(FileOutputStream.java:157)
at java.io.FileWriter.<init>(FileWriter.java:96)
at
net.jazz.ajax.internal.javascript.JavaScriptDependencyAnalyzer.writeSerializeFile(JavaScriptDependencyAnalyzer.java:499)
at
net.jazz.ajax.internal.javascript.JavaScriptDependencyAnalyzer.runDependencyAnalyzer(JavaScriptDependencyAnalyzer.java:486)
at
net.jazz.ajax.internal.javascript.JavaScriptDependencyAnalyzer.webBundlesAdded(JavaScriptDependencyAnalyzer.java:219)
at
net.jazz.ajax.internal.JazzAjaxFrameworkServiceImpl.registerWebBundles(JazzAjaxFrameworkServiceImpl.java:212)
at
net.jazz.ajax.internal.registry.WebUIRegistryReader.registryChanged(WebUIRegistryReader.java:371)
at
org.eclipse.core.internal.registry.ExtensionRegistry$2.run(ExtensionRegistry.java:884)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:37)
at
org.eclipse.core.internal.registry.ExtensionRegistry.processChangeEvent(ExtensionRegistry.java:882)
at
org.eclipse.core.internal.registry.ExtensionRegistry$RegistryEventThread.run(ExtensionRegistry.java:970)
23:28:31,671 WARN
net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module
is a placeholder and
has not yet been resolved
23:28:34,484 WARN
net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module
is a placeholder and
has not yet been resolved
23:28:36,656 WARN
net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module
is a placeholder and
has not yet been resolved
23:28:38,968 WARN
net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module
is a placeholder and
has not yet been resolved
23:28:40,968 WARN
net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module
is a placeholder and
has not yet been resolved
23:28:42,640 WARN
net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module
is a placeholder and
has not yet been resolved
23:28:46,062 WARN
net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module
is a placeholder and
has not yet been resolved
23:46:09,421 WARN
net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module
is a placeholder and
has not yet been resolved
23:46:17,156 WARN
ository.common.transport.AbstractElementDescriptor - Failed to find
"about.mappings" at the root of the
"com.ibm.team.rtc.web" bundle.

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