Web UI login issue
One of my users is unable to log in via the Web UI. They get a "loading ..." message, and then Done, but no login screen. Any idea what this could be? This user has the same setup as many other people who have no problems logging in.
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5 answers
One of my users is unable to log in via the Web UI. They get a "loading ..." message, and then Done, but no login screen. Any idea what this could be? This user has the same setup as many other people who have no problems logging in. Check to make sure your user can log in to the OS that the RTCz server is running on without going through the web ui. Your user's password could've expired. Also, if you are authenticating with an external registry such as LDAP, make sure the user has the proper permission in the Users/Groups of the jazz app in WAS. |
One of my users is unable to log in via the Web UI. They get a "loading ..." message, and then Done, but no login screen. Any idea what this could be? This user has the same setup as many other people who have no problems logging in. I am having the same issue when I try to log in. I get a loading message and Done but no logon screen. I didn't encounter this problem in Beta 1. |
are you running WAS or Tomcat? have you checked the jazz.log file?
i might have the same problem (on WAS), but a error message would help to confirm. |
are you running WAS or Tomcat? have you checked the jazz.log file? I am using Tomcat. here is text from the log: 23:28:09,375 ERROR x.internal.javascript.JavaScriptDependencyAnalyzer - An IOException has occurred while Serializing Dependency Graph to java.io.FileNotFoundException: C:\Program Files\IBM\JazzTeamServer\server\tomcat\work\Catalina\localhost\jazz\eclipse\configuration\org.eclipse.osgi\bundles\27\data\jsDependencyGraph.json (Access is denied.) at java.io.FileOutputStream.<init>(FileOutputStream.java:205) at java.io.FileOutputStream.<init>(FileOutputStream.java:157) at java.io.FileWriter.<init>(FileWriter.java:96) at net.jazz.ajax.internal.javascript.JavaScriptDependencyAnalyzer.writeSerializeFile(JavaScriptDependencyAnalyzer.java:499) at net.jazz.ajax.internal.javascript.JavaScriptDependencyAnalyzer.runDependencyAnalyzer(JavaScriptDependencyAnalyzer.java:486) at net.jazz.ajax.internal.javascript.JavaScriptDependencyAnalyzer.webBundlesAdded(JavaScriptDependencyAnalyzer.java:219) at net.jazz.ajax.internal.JazzAjaxFrameworkServiceImpl.registerWebBundles(JazzAjaxFrameworkServiceImpl.java:212) at net.jazz.ajax.internal.registry.WebUIRegistryReader.registryChanged(WebUIRegistryReader.java:371) at org.eclipse.core.internal.registry.ExtensionRegistry$2.run(ExtensionRegistry.java:884) at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:37) at org.eclipse.core.internal.registry.ExtensionRegistry.processChangeEvent(ExtensionRegistry.java:882) at org.eclipse.core.internal.registry.ExtensionRegistry$RegistryEventThread.run(ExtensionRegistry.java:970) 23:28:10,593 WARN ository.common.transport.AbstractElementDescriptor - Failed to find "about.mappings" at the root of the "com.ibm.team.rtc.web" bundle. 23:28:27,578 WARN net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module is a placeholder and has not yet been resolved 23:28:29,234 WARN net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module is a placeholder and has not yet been resolved 23:28:30,953 WARN net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module is a placeholder and has not yet been resolved 23:28:31,328 ERROR x.internal.javascript.JavaScriptDependencyAnalyzer - An IOException has occurred while Serializing Dependency Graph to java.io.FileNotFoundException: C:\Program Files\IBM\JazzTeamServer\server\tomcat\work\Catalina\localhost\jazz\eclipse\configuration\org.eclipse.osgi\bundles\27\data\jsDependencyGraph.json (Access is denied.) at java.io.FileOutputStream.<init>(FileOutputStream.java:205) at java.io.FileOutputStream.<init>(FileOutputStream.java:157) at java.io.FileWriter.<init>(FileWriter.java:96) at net.jazz.ajax.internal.javascript.JavaScriptDependencyAnalyzer.writeSerializeFile(JavaScriptDependencyAnalyzer.java:499) at net.jazz.ajax.internal.javascript.JavaScriptDependencyAnalyzer.runDependencyAnalyzer(JavaScriptDependencyAnalyzer.java:486) at net.jazz.ajax.internal.javascript.JavaScriptDependencyAnalyzer.webBundlesAdded(JavaScriptDependencyAnalyzer.java:219) at net.jazz.ajax.internal.JazzAjaxFrameworkServiceImpl.registerWebBundles(JazzAjaxFrameworkServiceImpl.java:212) at net.jazz.ajax.internal.registry.WebUIRegistryReader.registryChanged(WebUIRegistryReader.java:371) at org.eclipse.core.internal.registry.ExtensionRegistry$2.run(ExtensionRegistry.java:884) at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:37) at org.eclipse.core.internal.registry.ExtensionRegistry.processChangeEvent(ExtensionRegistry.java:882) at org.eclipse.core.internal.registry.ExtensionRegistry$RegistryEventThread.run(ExtensionRegistry.java:970) 23:28:31,671 WARN net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module is a placeholder and has not yet been resolved 23:28:34,484 WARN net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module is a placeholder and has not yet been resolved 23:28:36,656 WARN net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module is a placeholder and has not yet been resolved 23:28:38,968 WARN net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module is a placeholder and has not yet been resolved 23:28:40,968 WARN net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module is a placeholder and has not yet been resolved 23:28:42,640 WARN net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module is a placeholder and has not yet been resolved 23:28:46,062 WARN net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module is a placeholder and has not yet been resolved 23:46:09,421 WARN net.jazz.ajax.internal.style.CSSDependencyGraph - CSS module is a placeholder and has not yet been resolved 23:46:17,156 WARN ository.common.transport.AbstractElementDescriptor - Failed to find "about.mappings" at the root of the "com.ibm.team.rtc.web" bundle. |
This is the root cause
23:28:31,328 ERROR x.internal.javascript.JavaScriptDependencyAnalyzer - An IOException has occurred while Serializing Dependency Graph to java.io.FileNotFoundException: C:\Program Files\IBM\JazzTeamServer\server\tomcat\work\Catalina\localhost\jazz\eclipse\configuration\org.eclipse.osgi\bundles\27\data\jsDependencyGraph.json (Access is denied.) at java.io.FileOutputStream.<init>(FileOutputStream.java:205) at java.io.FileOutputStream.<init>(FileOutputStream.java:157) at java.io.FileWriter.<init>(FileWriter.java:96) It looks like the Server process does not have the correct write permissions. The directory in question is a in the work area for the Server WAR and should be writable. Richard Jazz Web UI Development robinmac wrote: AndreasProsswrote: |
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