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How to monitor the change event of a workitem in RTC

Kenery Wang (6411727) | asked Aug 14 '14, 2:54 a.m.
edited Aug 20 '14, 2:50 p.m. by Stephanie Taylor (24115)
Dear all:

I got a request from my supervisor, he wants to monitor the frequency of change event of a work item, which means if an owner of work item who doesn't change any of the fields in his/her work item for a while (e.g. 7 days), then there should be a notification (like email) to warn the approver that this work item has been idle for a long time.

Are there any configurations can fulfill this requirement (in RTC 4.0.3)?
Or are there any approaches can achieve this goal by programming the plug in?

Thanks for any responses!


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Ralph Schoon (63.2k33646) | answered Aug 14 '14, 3:51 a.m.

you should advise to use a dashboard query like the one below.

this should provide the information requested and avoids a lot of spam messages. It is also cheap.

If you want to write a scheduled task that runs on the server, pulls the work items not modified in a week, look if there is a pending approval and send an e-mail, you can do that. Start here:

You can do all that on the server as well. Some of the things needed I haven't blogged about.
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Eric Jodet (6.3k5111120) | answered Aug 14 '14, 3:44 a.m.
 Hello Kenery,
I would use OOTB approvals -

create some custom approval - say "Review"
when you want the work item to be reviewed:
  • add this approval,
  • add approver - the person who should work on the work item
  • add a due date
All [email] notification will be processed for you OOTB.

Let me know if this fits your requirement.

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